Training & Product Service Engineering Manager

What you’ll do:

• Manage team of Product Service Engineers that support the Critical Power Solutions Product Line from introduction to the market through end of service life through the PROLauch (stage gate management) process.
• Manage team of Service Product Trainers that support the Critical Power Solutions in house training of all Field Service Technicians in addition to third party resources.
• Assist with strategic direction and leadership for direct team while holding them accountable to all critical processes.
• Analyze group performance and provide coaching and mentoring as needed to develop individuals and the group.
• Influence product design and changes to ensure adherence to Eaton’s safety requirements and ease of serviceability.
• Work cross functionally to maintain product service requirements as well as ensure training needs are consistently being met.
• Conduct comprehensive skills analysis to understand the knowledge needs of the service organization and implement through the design, development and facilitation of instructor led training sessions.
• Foster a culture where ownership of health and safety is embraced by all employees. Partner with the Environmental Health & Safety (EHS) team to ensure compliance with state/federal safety requirements and drive a “zero incidents” safety culture.
• Partner with technical documentation team to inform and develop field service procedures.
• Ensure knowledge transfer to both field service and technical support employees during initial product launches and installations.
• Create and maintain partnerships with field resources to gather input, information, and lessons learned to be used in future product designs and training enhancements.

Basic (Required) Qualifications:

• Bachelor’s Degree from an accredited institution
• Minimum 4 years of experience in technical product support or service in a Power Electronics Field.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.

Preferred Qualifications:

• Minimum 2 years of experience training and/or mentoring others 
• Minimum 2 years of experience as a manager of people or leading a team
• Experience working in a Product Lifecycle Management (PLM) System  (Enovia PLM etc.)

Position Success Criteria:

• Up to 25% travel expected
• Ability to work independently, multi-task, and prioritize work, and able to quickly shift priorities and projects in a rapid and efficient manner
• Ability to write in clear, concise, grammatically correct prose to translate engineering and technical information to service-level customers
• Excellent organizational skills 
• Excellent oral and written communication skills
• Strong project management mindset
• Ability to interact with subject matter experts and project managers from Training, Engineering, Marketing, and other departments as necessary
• Ability to establish rapport and working relationships with a variety of personalities 

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