Senior Product Support Engineer - AAR

What you’ll do:

Primary Function:

This position is responsible for design and, development, testing, and analysis of mechanical, electromechanical, and hydraulic parts and components for aerial refueling, fuel, oxygen, and nitrogen.  The individual will be part of a product support team, preparing and reviewing product related documentation to ensure completeness, accuracy, and quality.  Additionally, the individual will be involved in supporting operation, field service, suppliers, and customer teams to troubleshoot and provide technical support.

• Provides production and field support for repairs, malfunctions, and other issues via Root Cause Corrective Action (RCCA) investigations
• Dispositions production and supplier nonconformances (NCs)
• Reviews, determines path forward for, and provides engineering input to change requests (CRs) and change notices (CNs)
• Provides engineering direction to and builds organizational capability of Production and Manufacturing Engineers
• Creates, updates, and formally describes changes and improvements to 2D drawings and 3D CAD models
• Develops, reviews, and updates product Acceptance Test Procedures (ATPs), as well as performs tests
• Supports Configuration Change Board (CCB) activities
• Performs stress/structural, fluid, and thermal/heat transfer analysis using Finite Element Analysis (FEA), Computational Dynamics (CFD), or hand calculations
• Performs tolerance stack up analysis
• Negotiates and meets deadlines while actively keeping stakeholders informed and managing expectations in a timely manner
• Demonstrates Eaton Leadership Model traits of being passionate, being accountable, being efficient, being transparent, being ethical, learning, thinking and acting strategically, getting results, enabling a digital mindset, and building organizational capability 

Qualifications:

Basic Qualifications:

• Bachelor of Science in Engineering from an ABET- accredited program
• Minimum 3 years of Engineering experience 
• Minimum of 1 year experience with Microsoft Office products, including Outlook, Excel, Word, Visio, and PowerPoint
• No relocation provided. Candidates must reside within a 70-mile radius of Davenport, IA in order to be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.
• This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. The Company may, for legitimate business reasons, decline to pursue any export licensing process

Preferred Qualifications:

• RCCA, CN, CR, NC, and similar experience
• Aerospace industry experience
• PTC Creo proficiency
• ASME Y14.5 Geometric Dimensioning and Tolerancing proficiency
• Mechanical and/or electrical testing experience
• Creative self-starter and multitasker who actively maintains communication with and manages expectations of stakeholders
• Metrics-driven with strong desire to drive assignments to completion with 95%+ OTD and 95%+ FPY
• FEA coursework or experience
• CFD coursework or experience
• MATLAB Simulink or NI LabVIEW coursework or experience
• Mechatronics/electromechanical coursework or experience
• Hydraulics and/or pneumatics coursework or experience

Skills:

Position Criteria:

• Mechanical, Aerospace, or Industrial Engineering theory and its application 
• Assembly and integration of metallic, polymer, composite, hydraulic, and electrical components
• Formal Root Cause analysis 
• 3D, CAD (preferably PTC Creo) modeling and 2D drawing production 
• Engineering analysis methods such as FEA, CFD, and hand calculations
• ASME Y14.5 Geometric Dimensioning and Tolerancing
• Excellent technical communication skills

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