Application Engineer

What you’ll do:

The Application Engineer is primarily responsible for providing post-sales support from within the Voltage Regulator Support Group.  This support will include product troubleshooting and issue resolution, facilitating warranty or service involvement, customer training, service-related customer visits, and writing and editing of product documentation.  Performance of these duties to satisfy the customer needs regarding customer use of voltage regulator products is imperative.  In addition, this position must effectively and efficiently communicate with customers, participate in customer resolution activities, and be involved in product training activities.    

What you’ll do:

• Perform troubleshooting, and testing supporting equipment analysis investigations and providing technical guidance for repairs in the field or returned to internal/external service providers to improve customer experience.  
• Provide organization with information relative to trending product data from the field and through direct Voice-of-Customer interactions to enhance quality, corrective actions, and new product development.
• Maintain an in-depth knowledge of the voltage regulator apparatus and associated products with continuous training to better be able to perform key functions of the position.
• Assist as requested in the organization of, or participate in, customer visits, plant tours, or customer witness testing to cultivate customer relations and experience.  
• Participate and lead customer training for Voltage Regulators products at the factory and sites around the United States, and Internationally to build customer familiarity and comfort with the products and cultivate customer relationships.
• Write, edit, and update voltage regulator product literature to help promote our products and meet the needs of users.
• Utilize the applicable Voltage Regulator Support Group Q-Pulse database to record and create detailed records describing customer issues and work with cross-functional teams to ensure customer issues are resolved and tickets are closed in a timely and accurate manner.  This data will be utilized to enhance product quality, display value to customers and in new product development.
• Continuously review and update voltage regulator training presentation to keep them current and relevant. "    

Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited institution.
• Two (2) years of experience in production, manufacturing, quality, field service or engineering experience in electrical equipment or power systems products
• Must be eligible to work in the United States without corporate sponsorship now and in the future.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Waukesha, WI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Bachelor’s degree in Engineering an accredited institution.
• SAP experience
• Customer service experience
• Experience with Microsoft Office tools
• Bilingual