Collections Manager

Company Description

EasyKnock is the country’s first home equity solutions platform. Our innovative programs give homeowners flexible, quick solutions for their financial needs. Whether paying off debt, purchasing a new home, or funding a business, EasyKnock empowers homeowners to convert their equity to cash without strict lender qualifications through our suite of sale-leaseback solutions. Customers sell their homes to us and remain as renters while working toward their goals. We’re passionate about helping American homeowners access the equity they’ve built up in their homes by giving them back liquidity, flexibility, and control.

Position Description

We are a national single-family residence real estate company with headquarters in New York City. Our tenants are comprised of approximately 1300 renters of single-family homes across the United States. We are seeking an experienced Collections Manager to be part of our team to retain quality tenants and work with their changing needs as we navigate through this unprecedented new normal. Our ideal candidate must like meeting new people and learning about their businesses by actively listening to the challenges they are facing. To be successful in the position you must be part psychologist, part cheerleader, and part business advisor, all while being firm on helping tenants honor their lease obligations to us. This role is responsible for managing residential rent collections across a portfolio of 1300 single-family units. The individual hired will oversee billings and collections on a national scale by working closely with the Director of Property Management.

Roles & Responsibilities

● Manage collections on outstanding charges to get tenants current, or establish payment plans and lease restructuring where needed.

● Responsible for specific accounts in a “Cradle to Grave” model

● Act as a subject matter expert and mentor on a small collections staff.

● Prioritize and collaborate with colleagues on various projects and initiatives.

● Provide guidance and recommendations on process improvements and transformation initiatives.

● Develop and maintain strong working relationships with tenants and intercompany departments to resolve claim and collection concerns related to various lines of business.

● Oversee the billing and notification process to tenants.

● Identify optimal renewal candidates for lease.

● Utilize, recommend, or develop internal or external reporting required to manage the portfolio.

● Run daily performance reports on delinquencies and receivables.

● Work with third-party services for door-knock customer engagement and property inspections.

● Make analytics-based decisions on renewals, increases, and deferrals.

● The position has high visibility at the departmental senior management level and interacts with various levels of internal and external individuals and organizations, as well as with regional teams (reinsurance placement, finance controllers, CFOs, legal, systems, etc.), product line management, reinsurance intermediaries and reinsurers.

● Become a subject matter expert in EasyKnock culture, policies, products, and benefits to clearly demonstrate what sets EasyKnock apart from our competitors.

● Build and expand relationships with customers, coordinate and source appropriate solutions, while maintaining a positive, customer-centric attitude.

● Utilize and improve issue resolution strategies to mitigate and/or address negative customer reviews.

● Become familiar with and proficient in property management operational policies and procedures

● Property Management or Assistant Property Management experience required

● Outstanding leadership, managerial, and soft skills.

● Possess strong written/verbal communication and presentation skills.

● Confident, high-energy, self-motivated, and self-accountable team player.

● Knowledgeable in general leasing and property management (Preferred).

● Experienced with computer/mobile devices, email, MS Excel/Google Sheets, MS Word/Google Docs, property management applications/software, Salesforce, Zendesk, and/or similar applications.

● Able to compose business documents and written communications with good grammar and punctuation.

● General knowledge of landlord-tenant regulations, Fair Housing Act, and related property management policies/laws is preferable.

● Well-organized with excellent time management and prioritization skills.

● Demonstrated ability and desire to work in a fast-paced and constantly evolving environment.

● Sincere and positive service to others attitude and desire to truly make a difference.

● Attention to detail.