Customer Quality Engineer
Location: Shirley, England, United Kingdom
Department: AutoScan UK Limited
Workplace: on_site
Employment Type: contract
Description
Job Title: Customer Quality Engineer
Location: Solihull, B90
Company: Autoscan UK Ltd
Pay Rate: £32-£35 per hour Ltd
Duration: 3 Months FTC
About Us
Autoscan UK Ltd is a leading provider of quality assurance and inspection services to the automotive industry. With years of experience and a commitment to excellence, we partner with top automotive manufacturers to ensure the highest standards of quality and safety.
The Role
We are seeking a Customer Quality Engineer to join a Global iconic automotive manufacturer, responsible for managing and resolving customer-facing quality concerns across the product lifecycle. Acting as the key link between customers, engineering, manufacturing, and after sales teams, you will lead investigations into field issues, identify root causes, and ensure effective corrective actions are implemented to protect product quality and customer satisfaction.
This role will play an important part in monitoring quality performance, supporting warranty analysis, and identifying trends that drive continuous improvement. You will work cross-functionally to prevent recurring issues, contribute to product launch readiness from a customer quality perspective, and ensure that lessons learned are fed back into engineering and manufacturing processes to strengthen overall product reliability.
All applications will be treated in the strictest of confidence.
The successful candidate will be required to undergo a basic DBS criminal record check.
Requirements
Key Responsibilities
- Act as the primary point of contact for customer quality issues, complaints and feedback.
- Investigate and analyse quality concerns reported by customers, dealers, or field service teams.
- Lead root cause analysis (RCA) and implement corrective and preventive actions (CAPA) to resolve customer issues.
- Collaborate with engineering, manufacturing, supplier quality, and after-sales teams to prevent recurrence of quality problems.
- Track and report customer quality metrics and trends to management.
- Support warranty analysis, including claims review, defect classification, and reporting.
- Provide technical guidance and training to dealer networks and service teams as required.
- Ensure compliance with regulatory requirements and internal quality standards.
- Participate in product launches to proactively address potential quality risks from a customer perspective.
Skills & Experience
- Degree in Mechanical, Automotive, Manufacturing Engineering, or related discipline, or equivalent experience.
- Proven experience in a customer quality, field quality, or warranty engineering role, ideally within the automotive or motorcycle industry.
- Strong knowledge of quality tools and methodologies (8D, FMEA, APQP, PPAP, SPC).
- Excellent problem-solving and root cause analysis skills.
- Strong communication and interpersonal skills; able to influence cross-functional teams.
- Customer-focused mindset with a proactive approach to issue resolution.
- Ability to work under pressure and manage multiple priorities effectively.
🤝 Stay Connected:
Follow us on LinkedIn to stay updated on the latest news and job openings at Autoscan UK Ltd.
Autoscan UK Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
💭 For More Information:
Visit our careers site or contact our Recruitment team at [email protected]
Join Autoscan UK Ltd and be a part of a team dedicated to driving excellence in the automotive industry!
We are a Forces friendly employer, and welcome applications from the Armed Forces community.
Benefits
- £32-£35 Hourly Pay Rate (Ltd)
- State-of -the-art Facilities
- Global iconic Automotive Brand
- Exciting Projects
- Free on-site car parking
- Collaborative team based environment
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