Senior Technical Support Engineer (m/f/x)

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI-powered monitoring solution? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace! 

Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring 

Job Description

As a Senior Technical Support Engineer , you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.  

Your role 

• Recognize and solve problems as reported by customers related to our SaaS and Managed products. 
• Interact with diverse customer technology ecosystems. 
• Work directly with customer application specialists to troubleshoot and resolve platform or product issues. 
• Be exposed to an entire range of cutting-edge technologies. 
• Work closely with our development and product management teams. 
• Attend training for new product features and technologies. 
• Exchange knowledge with other colleagues and suggest product improvements. 
• Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.

Qualifications

• Technical Degree (preferably in Computer Science) or relevant experience in IT. 
• Professional work experience in software development, software testing, or in customer services. 
• Ability to analyze code written in modern programming languages. 
• Experience with various operating systems (Linux, Windows) and computer networks. 
• Knowledge of cloud and host virtualization technologies. 
• Strong analytical thinking with a structured approach to problem solving. 
• Team player with proactive attitude. 
• Excellent English skills, both oral and written. 

• You will love this job if 

• Troubleshooting is your passion. 
• You are fascinated by technical challenges, and you think creatively. 
• You love to learn new technologies. 
• You appreciate team spirit and enjoy an international environment. 

Additional Information

Why you will love to be a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. 
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.