Senior Jira Cloud System Engineer (m/f/x)

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. 

Job Description

Are you an agile enthusiast who would like to use your Atlassian tooling know-how in a large-scale and fast-growing organization?   Do you think it’s exciting to support the whole R&D organization over 1k5 people on the development of a single product platform? Do you think you could contribute with your Atlassian Jira expertise to make collaboration within R&D as efficient and pleasant as possible?    

Our stakeholders like VP of engineering, Dev Directors, Program Managers, Agile Coaches, and all dev teams, continuously enhance our internal large-scale agile framework. For this it is important to continuously adapt and develop our tooling like Jira. Therefore, we are looking for a Jira Cloud Expert to support our organization needs by guiding others on what is possible and driving the solutions that are improving the collaboration and reporting.  

Your role at Dynatrace

• Collaborate with requestors, stakeholders and rest of the organization what needs (What) that can Jira/Confluence can satisfy 
• Together with the rest of the team, design solutions (How) to the needs which will enable support our R&D organization 
• Maintain excellent communication within the team and all parties around 
• You take E2E ownership of the implementation changes, ensure their go-live, and monitor the success of further optimization and development 
• Together with the rest of the team, you provide all support needed to the organization on daily basis 
• Cooperate with Atlassian and vendors and partners on support requests and license adjustments 
• Provide the right security measures needed for Jira/Confluence to protect Dynatrace from data leakage  
• You proactively drive changes to how we use Jira/Confluence to maintain the reasonable level of maintenance needed for our organization 

Qualifications

• Technical studies related to Computer Science or similar experience   
• 5+ years of experience in software development and/or software support/ administration
• Practical experience in Jira/Confluence use 
• Experience in Jira/Confluence administration or support of Jira & Confluence   
• Atlassian Certifications would be an advantage    
• Strong communication skills 
• Teamwork experience 
• Openness and efficiency in dealing with partners and working across various locations and countries.   
• Good English skills   

Additional Information

What's in it for you? 

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.   
• Working models that offer you the flexibility of remote work along with the benefits of in-person collaboration.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.    
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.   
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.    
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all 
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.   
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 

Compensation and rewards 

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. 
• Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 56,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.