Lead QA Engineer

MarketSight Lead Quality Assurance Engineer

This is a technical role for the MarketSight team at Dynata. The successful candidate will be deeply involved in the production and support of the MarketSight application. Responsible for direct technical support of clients and executing software QA as part of the MarketSight Development Team. The Lead QA Engineer will advance QA practices, plans, and automation, in addition to serving as the main contact for product support escalations and QA concerns.

Responsibilities

• Lead a team of QA engineers in testing, supporting, and distributing the MarketSight application.
• Oversee the distribution of testing tasks and product support tickets within the team.
• Drive the creation/enhancement of an automated test suite for UI and API interfaces.
• Provide general management, performance feedback, and time-off scheduling to engineers.
• Provide leadership to teammates through coaching and mentorship.
• Participate in recruitment, interviewing, and on-boarding of new team members to build a high performing team.
• Perform functional testing of new features and incorporate new test requirements into regression test suite.
• Investigate, replicate, troubleshoot, and debug customer issues reported through the Client Services organization.
• Escalate software bugs with complete explanations and instructions to replicate reported issues.
• Support AWS hosting deployments of MarketSight across several regions.
• Accumulate expert knowledge of the MarketSight application from both a user and technical perspective.
• Participate in scrum cycles with product updates released every two weeks.

Skills and Attributes

• Solid understanding of software QA methodology and principals.
• Experience writing and implementing test plans, test strategies, test automation, and test cases.
• Experience with CI/CD and BDD (SpecFlow) best practices.
• Manual and automation testing experience of complex web applications and RESTful APIs.
• Knowledge of relational databases, MSSQL Server preferred.
• Strong written and oral communication skills. All communications with Dynata business and support teams is in English.
• Experience creating and executing application load testing.
• Experience in public cloud environments and web-services. Preferably AWS.

• Knowledge of cross-browser compatibility issues.

Education and Experience

• 7+ years of demonstrable professional Software QA experience.
• College or University degree in Computer Science or a closely related discipline.
• Programming and use of test automation technologies such as SpecFlow and Selenium.
• Experience with trouble shooting/debugging customer issues.
• Experience with programming/scripting languages; preferably C#, JavaScript, Python.
• Prior use of GIT and Visual Studio and the ability to build applications.
• Experience working in an Agile environment.

Dynata is the world’s largest first-party data and insights platform. With a reach that encompasses 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

For administrative purposes your personal data will be kept on record and will be disclosed and transferred both within and outside the European Economic Area, including the United States of America. We shall take all reasonable steps to prevent any unauthorized access to your personal data. 

#LI-DI1

#LI-Hybrid