Senior Support Engineer

Responsibilities

• Deliver prompt and effective first-line support to customers facing challenges with our products or services. This includes resolving technical queries, troubleshooting complex issues, and managing incident responses.
• Efficiently escalate unresolved customer issues to the appropriate engineering teams, ensuring thorough documentation and persistent follow-up to facilitate timely resolutions.
• Collect critical feedback and feature requests from customers and communicate these insights effectively to the product and engineering teams to help guide product development.
• Cultivate and maintain robust relationships with customers, serving as a dedicated representative of Dynamo AI to ensure ongoing customer satisfaction and loyalty.
• Design and implement innovative solutions that enhance the integration and functionality of our products, continuously improving the customer experience.

Qualifications

• Demonstrated expertise in technical support, customer service, or related fields, ideally within a startup setting.
• Advanced problem-solving capabilities, with a proven track record of diagnosing and resolving complex technical issues efficiently.
• Exceptional communication and interpersonal skills, adept at managing customer expectations and fostering positive relationships.
• Strong familiarity with AI technologies, Kubernetes, and various cloud platforms such as AWS and Azure. Prior experience in these areas is highly desirable.
• Ability to operate autonomously and collaboratively in a dynamic, fast-paced, cross-functional team environment.
• Commitment to continuous learning and professional development in a rapidly changing technology landscape.