Team Manager – MLER

Location: AUS - VIC - MELBOURNE

Time Type: Full time

Job Description

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.
 

We are seeking a dedicated Team Manager to lead a high-performing team responsible for managing complex medical entitlement reviews, under the legislative frameworks.
 

About the Role

As the Team Manager – MLER, you will be responsible for leading a specialised team focused on Medical and Like Entitlement Reviews within the Workers Compensation scheme. You will drive performance, ensure regulatory compliance, and support your team to deliver quality outcomes for injured workers in line with scheme objectives.
 

Key Responsibilities

• Lead, mentor, and develop a team of MLER specialists to deliver high-quality, timely entitlement reviews

• Oversee complex case decisions relating to medical and like entitlements

• Ensure compliance with legislative requirements, clinical evidence, and scheme frameworks

• Monitor team performance, implement continuous improvement initiatives, and manage KPI achievement

• Provide coaching, conduct regular performance reviews, and manage underperformance where required

• Drive employee engagement and foster a collaborative, supportive, and accountable team culture

• Liaise with internal stakeholders, medical advisors, and external providers to ensure optimal outcomes
   

About You

To be successful in this role, you will bring:

• Extensive experience in Workers Compensation with specific exposure to Medical and Like Entitlement Reviews

• Strong understanding of treatment guidelines, compensable services, and legislative frameworks

• Proven leadership experience with demonstrated capability in people management and performance management

• Ability to interpret clinical information and apply it to entitlement decision-making

• Strong communication and stakeholder engagement skills

• A passion for leading teams to deliver exceptional service and outcomes
   

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 
 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. 
 

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 
 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. 
 

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. 
 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.