ServiceNow Solution Architect

Location: ZAF - WC - CAPE TOWN

Time Type: Full time

Job Description

Job Description:

A ServiceNow Solution Architect is responsible for designing and implementing ServiceNow solutions that meet the needs of their organization. This role requires a deep understanding of ServiceNow's capabilities and a strong understanding of the business processes and requirements of the organization.

Key Responsibilities:

• Solution Design: Work closely with stakeholders to understand business requirements and design a ServiceNow solution that meets those requirements.
• Implementation: Responsible for implementing the ServiceNow solution, working with developers, administrators, and other stakeholders to ensure a successful implementation.
• Integration: Responsible for integrating ServiceNow with other systems in the organization, such as HR or IT systems.
• Customization: Customize ServiceNow to meet the specific needs of the organization, developing custom applications, workflows, and integrations.
• Testing: Responsible for testing the ServiceNow solution to ensure it meets requirements and functions as expected.
• Documentation: Create documentation of the ServiceNow solution, including requirements, design, and implementation details.
• Training: Provide training to end-users and administrators to ensure successful adoption and use of the ServiceNow solution.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience in designing and implementing ServiceNow solutions.
• Experience with ServiceNow development, including custom applications, workflows, and integrations.
• Knowledge of ServiceNow architecture, including modules, databases, and security.
• Strong communication skills, including the ability to communicate technical information to non-technical stakeholders.
• Ability to work in a team environment and collaborate with stakeholders at all levels of the organization.
• Strong problem-solving skills and ability to think creatively to design solutions.  ServiceNow certification is preferred but not required.

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