Modern Workplace Solution Architect (Mexico)

Location: MEX - DIF - MEXICO CITY

Time Type: Full time

Job Description

Job Description:

Role Overview

The Solution Architect – Modern Workplace is responsible for designing, leading, and governing end-to-end Modern Workplace solutions that enhance employee experience, productivity, and operational efficiency. This role blends strong architectural governance with hands-on solution design across Service Desk, Field Services, Intelligent Collaboration, Digital Experience (DEX), and Microsoft 365 ecosystems.

The architect will work closely with sales, delivery, and operational teams to translate business needs into scalable, secure, and innovative workplace solutions aligned with enterprise standards and client outcomes.

Key Responsibilities

Architecture & Solution Leadership

• Lead Modern Workplace architecture initiatives, ensuring alignment with business objectives, architectural standards, and delivery timelines.

• Own end-to-end solution design across Service Desk, Field Services, collaboration platforms, endpoint management, and digital employee experience.

• Collaborate with other solution and domain architects to deliver integrated, cross-tower solutions (Workplace, Cloud, Security, Network, Applications).

• Define, evolve, and enforce Modern Workplace architectural standards, patterns, and reference architectures.

Modern Workplace Capabilities

• Architect and optimize Service Desk and Field Services models, including:

  ITSM/ITOM integration

  Automation, self-service, and ticket deflection

  Shift-left strategies and on-site support optimization

• Design Intelligent Collaboration solutions leveraging:

  Microsoft Teams (calling, meetings, collaboration, room systems)

  SharePoint Online, OneDrive, Viva, and integrated productivity experiences

• Lead Microsoft 365 architecture, including:

  Identity and access (Entra ID / Azure AD)

  Endpoint management (Intune, Autopilot)

  Security and compliance (Purview, Defender)

• Incorporate DEX platforms, analytics, and experience monitoring to improve employee satisfaction and productivity.

Technical Governance & Advisory

• Provide technical guidance and architectural oversight to resolve complex design and integration challenges.

• Evaluate, recommend, and position emerging technologies (AI-powered support, Copilot, automation, RPA, AIOps) that improve efficiency and business value.

• Ensure solutions meet security, compliance, scalability, and resiliency requirements in enterprise environments.

Stakeholder & Delivery Management

• Act as a trusted advisor to both technical and non-technical stakeholders, including clients, executives, and delivery teams.

• Support RFPs, proposals, and client presentations with clear value propositions and solution narratives.

• Oversee solution delivery milestones, track progress, and ensure architectural integrity through implementation.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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