Product Quality Engineer

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DuPont E&I, Semiconductor Technologies business, has an exciting and challenging opportunity for a Senior Product Quality Engineer (PQE)/     in the Chemical Mechanical Planarization Technology (CMPT) organization. This Engineering role is being opened to address business growth and customer satisfaction opportunities.

This role will have responsibility for the quality and improvement of the pad product lines manufactured in Hsinchu location along with interfacing with top tier customers regionally.  In this strategic and high visibility role, you will interface with functional and business leaders across the global CMPT organization to help set and execute the improvement strategies necessary for the next phase of business success.  This position will report to the CMPT Global Poromerics Product Quality Engineering Leader. 

Responsibilities:

• Act as the technical product manager for the assigned product portfolio.  This role would be the technical counterpart to the business managers in effective product portfolio management. 
  • Assess non-conforming products.  Work with various teams (manufacturing, applications engineering) to decide fit for use for the non-conforming material. 
  • Analyze process and production data to identify product consistency improvement opportunities.  Initiate the improvement opportunities / drive for prioritization of the improvement opportunities with manufacturing. 
  • Be the steward for change management for the assigned product portfolio. Work with change owners (manufacturing, supplier quality, etc) to assess the impact of proposed changes and drive towards risk mitigation.  Work with customer facing teams to communicate appropriately through technical whitepapers. 
  • Work with the PCS (process control systems) program manager to drive SPC (Statistical process control) culture at the site. 
• Provide CMP business-specific technical service in the region and act as customer product quality manager for assigned customer(s) in the region.  This role is designed to more directly manage the product quality and service responsiveness to top tier and strategic customers along with working across the functions within the business to align to the evolving customer technical roadmap.
• Technical service responsibilities include:
  • Own and resolve complaints and requests from assigned customer(s) in region. Activities include managing root cause identification, acquiring and analyzing data, and developing solution options in collaboration with global teams along with providing customer communication. This person must rapidly assess special customer requests and help implement after business prioritization.
  • PQE will help to draft customer notification letters / whitepapers in customer specific formats, as required. This role provides feedback from the customer and works with global internal teams to ensure implementation according to the business plan.
• Understand customer requirements and work to drive improvements (new metrologies, process improvements, etc) in the assigned product portfolio.
  • Work with field teams, applications and technical service organizations to identify and benchmark the customer requirements. 
  • Drive roadmaps to meet or exceed these customer requirements. 
• Acting as steward for Dupont’s product information in all external communications
• Enable new product introductions with the highest technical quality by partnering with product development group on the stage gate methodology

Minimum requirement:

Bachelors degree in Chemical Engineering, Material Science or similar field.

10+ years of experience in manufacturing OR support functions. 

Hands-on experience with statistical process control methods and design of experiments (6 Sigma Green belt).

Experience in external (customer or supplier) communication: ensuring external communications are aligned on common goals and understandings.

Ability to communicate across cultures and language barriers.

Preferred Requirements:

5+ years of electronics market technical service, product quality, or supplier quality management experience.  

Specific application knowledge of customer base using these products

Advanced degree (Masters OR PhD) in Chemical Engineering, Material Science or similar field.

Experience as a team leader OR as a 6 sigma project leader

Able to manage multiple priorities simultaneously

Hands on experience with advanced analytical (physical and chemical) characterization techniques

Ability to make good engineering judgments independently is required.

Demonstrated communication skills toward external senior stakeholders and to high level leaders

Successful candidates will have the following attributes:

Exceptional ability to build relationships – collaborate across different organizations (Business/Marketing, Product Quality, Product development, Manufacturing and Suppliers) to deliver results.

Proven project management skills – materials improvements require multiple projects to be managed with data-driven risk management of varying levels of complexity.   This involves continually working prioritization and resourcing with the business and operations.

Excellent communication is a key characteristic of the job to ensure a good alignment between our business needs/priorities, manufacturing and our suppliers.  Being clear, concise and articulated, as well as summarizing complex cases into simpler actionable plans is a key requirement.

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

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