Senior IT Engineer

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about finding innovative solutions to complex technical problems, running countless experiments (300+ at a time!) with our massive user base to make data-driven decisions, and educating our users and employees alike. You’ll have limitless learning opportunities, mentorship and collaboration with world-class minds, and a variety of projects with large scopes — while doing work that’s both fun and meaningful.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.

  You Will...

• Manage, optimize, and secure our SaaS application portfolio, including overseeing our identity management system.
• Lead IT automation projects, improving security, workflows, and infrastructure as code.
• Develop automation for employee lifecycle processes, streamlining account provisioning, device enrollment, and software access.
• Support IT Helpdesk and Workplace Tech Teams, assisting with system integrations and troubleshooting.
• Continuously enhance IT systems, using feedback and best practices to drive efficiency.
• Troubleshoot network, identity, and security issues, ensuring reliable and secure IT operations.
• Identify inefficiencies, propose automation solutions, and introduce new technologies to improve IT workflows.

You Have...

• 5+ years of experience in IT Operations, with a broad skill set in IT infrastructure and SaaS management.
• Advanced experience in identity and access management (IAM), with hands-on management of platforms like Google Workspace and Okta.
• Hands-on experience using infrastructure as code to automate IT systems.
• Strong experience managing a fleet of computers through an MDM system like Jamf, demonstrating an understanding of device management in a distributed environment.
• A proven track record of leading projects, wrangling complex problems, proposing innovative solutions, and focusing on results driven by metrics.
• Familiarity with version control tools like GitHub, and experience using AWS or GCP for CI/CD pipelines, contributing to automation and DevOps practices.
• Experience building Slack Bots and using automation with Bash, Python to design effective solutions for various scenarios.
• Excellent communication and prioritization skills, with solid customer service awareness and the ability to work well with others across different levels of the organization.
• Expert knowledge in Apple macOS and a solid understanding of network fundamentals.

Exceptional Candidates Will Have...

• Over 7 years of IT operations experience in IT Operations
• Advanced knowledge in scripting and automation, capable of writing custom scripts to automate repetitive tasks and enhance system integrations.
• Exceptional proficiency in integrating and optimizing development workflows with version control systems and cloud-based CI/CD pipelines, to facilitate seamless operations and team collaboration.
• Active participation in IT knowledge-sharing initiatives, such as writing technical documentation, leading internal training, or presenting at industry events.
• A history of mentoring team members and leading by example in both technology adoption and process improvements, fostering a culture of learning and growth.
• Demonstrated ability to identify inefficiencies and implement innovative solutions that improve IT systems and processes, showcasing creativity, adaptability, and a commitment to continuous improvement.
• Experience with VPN solutions like Tailscale or extensive experience in troubleshooting wireless issues and implementing RADIUS for wireless authentication, indicating a solid ability to enhance network security and efficiency.