Director, Engineering (R-19848)

Team: Technology

Location: Jacksonville - Florida - United States

Commitment: Employee: Full Time

Workplace Type: hybrid

Essential Responsibilities:

• Drive Core Engineering Excellence to ensure we build, run and operate the Platform and core products with high Availability, Resiliency and operational insights.
• Develop and execute on project plan and timelines, manage budgets with our cloud provides and manage the relationships with internal and external partners.
• Collaborate with various stakeholders to understand their needs and propose appropriate architecture/design for implementation.
• Identify areas for growth with a focus on software development testing and automation.
• Drive automation with AI and other automation features while ensuring the right levels of testing and code quality checks are in place.
• Serve as a coach and mentor to platform architects, engineers, and platform product/process owners.

Essential Skills Needed:

• Bachelor’s degree in Computer Science or related fields.
• Minimum of 8 years of leadership experience on the Platform.
• Understand platform architecture, data models, tables, relationships, scoped applications, integrations, security, upgrade implications, and platform limits.
• The ability to break technical requirements into technical components, identify dependencies/complexity, estimate developer effort, and challenge estimates from the team partners.
• JavaScript, Business Rules, Script Includes, Flow Designer, Integration Hub, REST/SOAP APIs, ACLs, UI configurations, debugging and performance trouble shooting.
• Understanding how major products/capabilities interact (not necessarily be the SME for every module).
• Strong knowledge of Incident, Problem, Request, Change, Knowledge, Service Operations Workspace, CMDB and related workflows.
• Understand CI relationships, Discovery, Service Mapping, CSDM, identification/reconciliation, and data quality.
• Establish development standards, code reviews, technical governance, release controls and guardrails to prevent unnecessary customization.
• Recognize poor queries, inefficient scripting, excessive automation, integration bottlenecks and other platform performance risks.
• Understand Now Assist, GenAI capabilities, AI agents, skills, use cases, governance, security, and value realization.
• Source control, update sets/app repo, automated testing (APM), CI/CD, cloning, environment strategy, release, and upgrades.
• Challenge partner designs, estimates, staffing models, and technical recommendations rather than rely on vendors for technical direction.
• Hire, coach and develop engineers; establish expectations; conduct performance reviews.
• Demonstrate clear and effective verbal and written communication skills with all levels of staff.
• Ability to resolve problems quickly as they arise and lead through obscurity of these problems and build solutions for future.
• Demonstrated experience in leading people and working with diverse development teams.
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.