Senior Manager, Customer Experience Software Engineering

Role Description

The Dropbox Customer Experience team is looking for a Senior Engineering Manager to lead an amazing team of Engineers focused on delivering new capabilities that help to Support over 700M customers worldwide. The CX Engineering team is tasked with delivering Support surfaces that lead customers through scaled and one to one Support journeys and drive outcomes that enable us to best guide our customers to the answers they need. In this role, you'll lead a team of 5 - 7 engineers, working closely with your direct reports, product managers, designers, QA engineers, and other engineering teams across the business. Our team culture rewards a bias for action, engineering partnership in defining the product, and discipline in how we develop. You’ll thrive in our team if you love driving impact, working through ambiguity, and developing a culture of innovation.

Responsibilities

• Lead and develop a high-performing team of engineers, fostering high individual agency, and driving impactful outcomes
• Shape and advance the future of CX through the lens of technology innovation
• Drive decision making with senior stakeholders to define roadmaps and deliverables
• Utilize data and insights to make informed decisions that significantly impact the company
• Foster operational excellence, streamline processes, and eliminate redundancies to ensure team agility
• Contribute to the formulation of technical and product strategies
• Cultivate a collaborative culture within the team that embodies Dropbox's values

Requirements

• BS, MS, or PhD in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience
• 7+ years of software engineering experience, with at least 3+ years in direct management roles
• Experience as a software developer, specializing on growth engineering, and web, mobile web, and/or desktop experiences
• Exceptional analytical capabilities to optimize solutions in complex and dynamic environments
• Ability to mentor and guide team members to maximize their impact