Associate Principal Resident Engineer
Location: Saudi Arabia
Department: Customer Experience
Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!
About the Role:
This role interfaces with the client directly and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and assisting our customer partners in monitoring and safeguarding their infrastructure.
*This is an onsite role located in Dammam, Saudi Arabia*
Responsibilities:
- Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria
- Works closely with client’s teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments
- Partner with client’s teams to refine applicable use cases and Dragos platform objectives
- Tune and optimize Dragos platform to meet defined customer objectives
- Develop content and build foundational workflows based on client use cases and value proposition
- Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform
- Coordinate upgrades, patches, and other configuration changes to the Platform solution
- Provide knowledge transfer and training to enable key stakeholders, document processes
- Provide troubleshooting and break/fix support for the Platform, manage escalations
- Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed
- Continually solicit client feedback on feature requests and improvements
- Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting)
- Identify opportunities for other Dragos products and services
Qualifications:
- 3+ years of ICS/OT experience, Cybersecurity experience a plus
- Networking experience – Strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols
- Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs
- Experience in on-premise and cloud software solutions for Enterprise while managing multiple stakeholders and projects
- Customer-oriented and attentive to client needs, with strong interpersonal and communication skills
- Willingness to travel up to 25%
Compensation:
- Salary: SAR 600,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-NH1
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
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