Staff Field Application Engineer, Vision

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Dolby’s consumer entertainment and cinema businesses are bringing Dolby’s breakthrough technologies, powering the world’s top movies, TV shows, music, games, and live sports to more places around the world across a wider range of consumer experiences and devices.

Join the leader in audio and video entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theatres to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide.  We’re big enough to give you all the resources you need and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.

Overview

As a Field Applications Engineer (FAE) based in the Bay Area and focused on video, you will help demonstrate the value of Dolby’s imaging technologies to its partners and support them in integrating the technologies into their products such as TVs and streaming devices. You will play an active role in Dolby’s device approval process and in resolving ecosystem issues identified with existing devices in the field.  You will be the technical liaison between the customers and Dolby’s internal teams such as support and engineering.

Essential Job Functions

• Support OEMs in enabling Dolby Vision in various consumer products such as TVs, Set-top boxes, streaming devices, mobiles, tablets, PCs and automobiles
• Verify proper integration of Dolby’s technology into devices by following test procedures, evaluating test data, and working with partners on open issues.
• Work with streaming service partners to identify and resolve complex field issues, leveraging a thorough understanding of content creation, distribution, and playback
• Educate and work with licensees to meet Dolby’s product performance expectations
• Collaborate with account managers to support pre-sales activities by building and delivering technical presentations and demonstrations of existing and new imaging technologies
• Assist with encoding test content for demonstrations and troubleshooting, applying in-depth knowledge of end-to-end video workflows for VOD and Live content
• Manage the day-to-day communication on technical issues, communicating with Dolby’s Engineering teams and following up on outstanding technical issues both internally and externally with partners
• Support, and work with, the solutions engineering team when required
• Establish and own relationships with technical contacts at existing and prospective partner companies
• Domestic travel to US-based customer sites may be required, along with occasional international travel

Education, Skills, Abilities, and Experience Required

• B.S. or M.S. in Engineering Technology, Electrical, Audio, Video, etc., or equivalent experience
• Useful experience includes expertise/knowledge/familiarity with any (not all) of the following areas:
  • Integration of video and imaging SDKs into consumer devices such as TVs and mobile devices
  • Tools and methods for video analysis and measurements, electrical and software tests
  • Video codecs (e.g., H265, AV1) and video delivery protocols (e.g., DASH, HLS)
  • HDMI and video post-processing technologies used in consumer devices
• Experience with Picture Quality (PQ) testing and tuning on consumer displays
• Strong troubleshooting, analytical and problem-solving abilities
• Comprehensive written and verbal communication skills in English
• Experience with video content creation and CLI tools, scripting languages and exposure to C/C++ code
• Ability to understand and explain technical issues to technical and non-technical personnel
• Interest in video production, recording engineering, game/film video, or cinematography is highly desirable

Key Personal Attributes for Success in this Role

• Mindset of ownership (aka Gets Things Done): A track record of accomplishing measurable and identifiable results
• Willingness to learn new technologies/concepts and proactively look for opportunities to contribute
• Exhibits empathy for others – team-members, colleagues, customers, partners, consumers and the end-user
• Sets high standards for themselves and for others
• Excellent interpersonal and communication skills are essential; written and verbal interactions with customers and peers is a major part of the role
• Ability to collaboratively work with teams that are comprised of individuals who may not be part of the immediate organization
• Good time management skills with the ability to manage requests to enable reasonable and acceptable professional and personal timelines and schedules.

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The San Francisco/Bay Area base salary range for this full-time position is $148,400 - $204,100, which can vary if outside this location, plus bonus, benefits, and some roles may also include equity. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.