Senior Field Application Engineer, Auto

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Dolby’s consumer entertainment and cinema businesses are bringing Dolby’s breakthrough technologies, powering the world’s top movies, TV shows, music, games, and live sports to more places around the world across a wider range of consumer experiences and devices.

As a Field Applications Engineer (FAE) based in the Detroit Area and focused on Automotive, you will help demonstrate the value of Dolby’s audio and imaging technologies to its partners and support them in integrating the technologies into automotive products. You will play an active role in Dolby’s device approval process and in resolving ecosystem issues identified with existing devices in the field. You will be the technical liaison between the customers and Dolby’s internal teams such as support and engineering.

Essential Job Functions

• Support the delivery of commercial wins defined by the Commercial Partnerships USA Automotive goals.
• Provide detailed systems-level support for Dolby Audio/Video Technologies to Dolby’s automotive customers.
• Support and resolve issues regarding Dolby Technologies in product development and deployment.
• Deliver pre-sales support, technical training to customers, and support to Dolby Account Managers as required.
• Give relevant technical and subjective analysis of the customer’s systems across In-vehicle- Infotainment, streaming services integration, and cabin acoustics.
• Assist customer in navigating Dolby’s certification process.
• Partner with the US account management team, in conjunction with the rest of the sales group, evangelize Dolby technologies to the automotive and consumer electronics market.
• Document information and share key learnings with the wider technical community in Dolby.
• Give regular and influential specialist advice to peers and customers and always works to raise the level of expertise within Dolby and its customers.
• Actively maintain awareness of key industry issues, live entertainment practices and commercial reality. Keep up to date with market and commercial developments in and outside of Dolby.

Education, Skills, Abilities, and Experience Required

• Degree or equivalent in Science, Electronic Engineering, Computer Science, Information Technology, or Music Technology.
• Ability to understand requirements for audio and video technologies used in automotive applications. Demonstrable hands-on experience working with automotive electronics, consumer electronics, or silicon providers.
• Ability to get develop and maintain an in-depth professional knowledge of the Dolby products and technologies associated with automotive industry.
• Able to work and learn on own initiative and with excellent analytical and problem-solving abilities.
• Willingness to travel (approx. 30% of the time on average), mostly within the United States (some international travel may be required), and a willingness to work outside normal office hours, when required.
• Naturally stay clear thinking and calm while handling objections; be clear on own objectives but aim for win/win solution on behalf of Dolby & our customers.
• Strong troubleshooting, analytical and problem-solving abilities
• Comprehensive written and verbal communication skills 
• Experience with video content creation and CLI tools, scripting languages and exposure to C/C++ code
• Ability to understand and explain technical issues to technical and non-technical personnel
• Interest in video production, recording engineering, game/film video, or cinematography is highly desirable

Key Personal Attributes for Success in this Role

• Mindset of ownership (aka Gets Things Done): A track record of accomplishing measurable and identifiable results
• Willingness to learn new technologies/concepts and proactively look for opportunities to contribute
• Exhibits empathy for others – team-members, colleagues, customers, partners, consumers and the end-user
• Sets high standards for themselves and for others
• Excellent interpersonal and communication skills are essential; written and verbal interactions with customers and peers is a major part of the role
• Ability to collaboratively work with teams that are comprised of individuals who may not be part of the immediate organization
• Good time management skills with the ability to manage requests to enable reasonable and acceptable professional and personal timelines and schedules.

The Detroit Area base salary range for this full-time position $97,000-$130,000, which can vary if outside this location, plus bonus, benefits, and some roles may also include equity. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.