Customer Quality Engineer

DOGA is a growing multinational company with over 60 years of experience in the development of customized projects for various industrial sectors. With a strong focus on R&D, we established ourselves as a key player in the creation of advanced solutions by combining electronic and mechanical engineering.

We design and manufacture our own products, which allows the company to maintain full control over quality and innovation. With a global presence, we have subsidiaries in Italy, the United States, Mexico, Brazil, China, India, Morocco and Japan, and distributes its products to over 70 countries.

We are looking for a Customer Quality Engineer, reporting directly to the Customer Quality Manager. As a member of DOGA's Quality team, he/she will be responsible for responding to quality issues identified by customers and promoting their resolution.

ESSENTIAL TASKS

• Attend to and resolve customer complaints/incidents related to quality.

• Maintain customer satisfaction by taking the necessary actions to resolve the customer's complaint.

• Inform the organization about the customer complaints received and their resolution status.

• Analyze quality problems identified by customers, finding the root cause, making improvement proposals, and promoting their implementation.

• Analyze products returned by customers and report the results of the analysis.

• Management of warranties claimed by customers.

• Implement and promote continuous improvement in the resolution of Quality incidents and complaints.

• Monitoring and control of quality indicators.

PROFILE REQUIRED

• Industrial Engineering or similar.

• High level of both oral and written Spanish and English.

• Demonstrable experience in quality departments in the automotive sector.

• Knowledge of quality tools: Core Tools (PPAP, APQP, FMEA, SPC, and MSA).

• Knowledge and experience in 8D.

WHAT WE OFFER

• 🚀 Join a Thriving Company: Work for a rapidly growing and strategically positioned company.

• ⏰ Flexible Work Schedule: Enjoy flexible working hours and the option for a Friday afternoon off.

• 💻 Hybrid Work Model: Experience a hybrid work environment that combines office and remote work.

• 😀 Customizable Benefits Package: Take advantage of a flexible payment plan that includes options such as kindergarten support, education benefits, transport allowances, gourmet vouchers, or medical insurance.

• 👋 Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.

• 🌍 Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued.

If you are interested in joining our DOGA team, do not hesitate to apply. We will be happy to talk to you!