Instructional Design Project Manager- Project Hire/Internal Assignment

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JOB TITLE:  Instructional Design Project Manager- Project Hire/Internal Assignment

DIVISION:  Disney Cruise Line

DEPARTMENT NAME: Contact Center & Operations Support / Travel Services

HIRING MANAGER: Manager, Learning Design and Development
 

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

The Instructional Design Project Manager (Project Hire/Temporary Assignment) will be responsible for consulting with clients to provide Learning and Development solutions that drive performance improvements for client areas, teams, and individuals across Disney Cruise Line (DCL). You will conduct analysis to determine learning and development needs, if applicable, use active listening and questioning skills to provide performance recommendations or learning solutions to client areas. You will collaborate with business partners and subject matter experts to design, develop, implement and evaluate learning solutions. You will apply solid instructional design skills and design courses that will transfer knowledge and engage participants in the learning process. The Instructional Design Project Manager will be responsible for developing and executing multiple project plans simultaneously. You will be expected to facilitate to all levels of the organization including conducting Train-the-Trainer sessions. The Project Manager will learn the clients’ business operations and maintain significant knowledge of all product offerings and policies through personal interactions, observations, and experiencing the operation through taking phone calls and conducting job-shadows.

This role will report to the Manager, Learning Design and Development and sits in Celebration, FL

*This role is a Project Hire/Temporary Assignment (PH/TA) that is expected to be 12 months in length; note the timeframe may shift based on business needs. There is no guarantee of permanent placement.

You Will:

• Consult with client areas to analyze and understand performance concerns, determine if a learning solution is needed, and provide outcomes that drive performance improvements for teams, business units and individuals. 
• Conduct analysis to determine learning and development needs, and if applicable, use active listening and questioning skills to provide performance recommendations or learning solutions to client areas.
• Collaborate with business partners and subject matter experts to design, develop, implement, and evaluate learning solutions.
• Apply solid instructional design skills and effectively use learning principles and creativity to design courses that transfer knowledge and engage participants in the learning process.
• Design and develop training content for computer-based training, facilitator-led training, blended learning, self-study, and job aids.
• Develop and execute multiple project plans simultaneously, identify appropriate team members, assign and drive task completion, schedule and host meetings, and oversee the completion of project goals within an established timeline.
• Develop and maintain positive working relationships and build credibility with team members, partners, support teams, and client areas. Establish regular check-ins with your key partners and client areas.
• Maintain significant knowledge of all product offerings and policies and take monthly required calls. Curate, publish, and maintain a library of content and gathering information on a variety of topics to meet the needs of a client or address an identified gap.
• Facilitate training programs (including Train-the-Trainer sessions) in international/domestic locations for audiences at all levels of the organization within client areas as needed using a variety of facilitation techniques and methods.
• Provide clear, concise and consistent communication and act as an advocate to champion change. Manage diverse responsibilities with the ability to shift priorities and complete a multitude of tasks in a rapidly, ever changing environment.
• Learn the clients’ business operations through personal interactions, observations, and experiencing those operations as through taking phone calls and conducting job-shadows.
• Proactively utilize critical thinking skills to make strategic decisions, perform time-sensitive actions, mitigate risk in projects, partner with key support areas, as needed, and ensure the Cast, Guest and Business are considered in all decisions made.
• Adapt quickly to leadership direction and feedback. Handle sensitive and confidential information with the highest level of integrity.
• Some travel may be required to international and domestic locations.
• Perform other duties as assigned.

You Will Have/Required Qualifications:

• Proven ability to conduct effective learning needs analysis to determine the correct learning solution. Knowledge and experience of human performance improvement and learning and development methodologies.
• Demonstrated experience in creating technical and soft skills training in a variety of applications such as computer-based training, facilitator-led training, blended learning, self-study, and job aids.
• Experience with multiple software applications including PowerPoint, eLearning authoring tools and a Learning Content Repository (LCR). Articulate 360 preferred.
• Strong partnering, influencing and relationship-building skills. Experience working directly with clients preferred. Ability to learn and maintain knowledge of supported client areas.
• Experience with project managing, meeting deadlines and performing job responsibilities autonomously in a fast-paced environment. Demonstrated ability to work well under pressure while handling multiple priorities, use problem solving methodology for decision making and follow up.
• Highly motivated, self-starter, adapt to change, and take independent actions to hold self-accountable to meet or exceed client expectations.
• Experience analyzing situations and offering creative solutions. Process-improvement thinking. Ability to execute strategy, with proven experience tactically implementing new initiatives.
• Experience facilitating learnings to a variety of levels of the organization. Adult learning focus preferred.
• Ability to be flexible with work schedule, including evenings, weekends, variable shifts and holidays and travel as needed.
• Possess a valid passport

Preferred Qualifications:

• 3+ years of experience-Instructional Design & Instructional Technology, designing and development content, analyzing training needs and performance
• Proven learning and development consulting experience with internal and external clients.
• Working knowledge of cruise industry, Disney Cruise Line, National Geographic Expeditions, and Adventures by Disney Products.
• Proven knowledge of and experience working with leading-edge learning methodologies.
• Proficiency with learning management systems (D Learn at TWDC).
• Leadership experience including managing projects across multiple partners.
• Bilingual, Multilingual.

Required Education:

• BA/BS or equivalent work experience in Facilitation, Consulting, Instructional Design & Curriculum Development or related field.    

Preferred Education:

• Master’s Degree or formal certification/education/experience in performance consulting, applying ADDIE or related learning models, adult development theory or curriculum development desired.

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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