Support Software Engineer II (EU)

NOTE: This role is fully remote, but candidates must reside within the UK and Western Europe.

Company Overview

Discuss stands as an all-in-one qualitative research platform, driving next gen human centricity. We believe in the transformative impact of truly listening, understanding, and valuing customers' experiences, recognizing their critical role in fostering empathy. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss goes beyond data points, delivering in-depth insights in real time and transforming consumer relationships.

Our rapid growth and innovative AI-driven roadmap have positioned us as industry leaders, recognized by G2 for our speed and creativity in scaling qualitative research.

At Discuss, we are a team of curious, collaborative, and empathetic professionals dedicated to tackling fun, challenging problems. We offer the freedom to grow, lead, and innovate within an environment that values independence, flexibility, and personal and professional development.

Our core values aren't just a set of words we put on a wall—they're what we do and how we work together every day:

• Empathize: We put empathy at the forefront of our actions, seeking to deeply understand and consider other perspectives in our approach toward our customers, our work, and each other.
• Out Innovate: We don’t just innovate; we out-innovate. We constantly seek smarter, faster, and genuinely mind-blowing ways to achieve excellence in all that we do.
• Collaborate: We thrive on teamwork. By sharing perspectives and collaborating, we create ideas and solutions that we couldn’t achieve alone.
• Excel: Great isn’t good enough for us. We strive for true excellence in everything we do, holding ourselves and each other accountable with compassion and support.
• Obsess: Our unwavering focus is on our customers. We work tirelessly to solve their problems, both the ones they know and the ones they haven’t anticipated, providing an unparalleled customer experience.

Who We’re Looking For

We're seeking a highly motivated and self-sufficient Support Software Engineer II based in the EU to join our Engineering organization. You thrive in an autonomous work environment and are excited by the opportunity to take ownership of solving technical challenges. With limited daily overlap with the rest of our Engineering team, you'll play a critical role in supporting our customers and systems during EU business hours. You should be skilled in debugging complex issues, writing clean, maintainable code, and deploying solutions independently. As a key member of our globally distributed team, you’ll bridge time zones, ensuring seamless support and contributing to our engineering excellence.

What You’ll Do With Us

• Diagnose and resolve technical issues: Investigate, debug, and fix complex customer-reported problems in our software and infrastructure.
• Manage code releases: Test and deploy code changes to address customer needs or resolve urgent bugs with little to no oversight.
• Provide top-notch support: Collaborate with our Customer Support team and other stakeholders to handle escalated technical issues, ensuring a smooth and timely resolution for our customers.
• Collaborate across teams: Work with the broader Engineering team during overlap hours to share insights, align on priorities, and ensure knowledge transfer.
• Enhance system quality: Track and analyze bug metrics to ensure adherence to SLAs, identify recurring issues, and prioritize high-impact fixes.

What You Bring

• Professional experience: 3+ years of experience in a technical support or software engineering role, with a focus on debugging, coding, and deploying solutions.
• Technical expertise: Proficiency in debugging and developing with web technologies (e.g. JavaScript, HTML, CSS, React, NodeJS).
• Infrastructure knowledge: Experience working with cloud platforms (e.g. AWS) and CI/CD pipelines.
• Problem-solving skills: A track record of resolving complex technical issues, with strong analytical and debugging abilities.
• Communication skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Autonomy and collaboration: Proven ability to work independently with minimal oversight while effectively collaborating across teams in a globally distributed environment.

Why You Should Work Here

• We're working in a really hot space and expect to see significant growth over the coming months and years
• We’re as obsessed with our employees as we are our customers, and it shows
• We have 100% employer paid healthcare for our employees, unlimited vacation, and a 401k with employer match, as well as other benefits
• We operate in startup mode and we get things done
• As a part of our team, you’ll be able to clearly see the impact of your work and have a significant voice in decision-making processes
• We are culturally diverse and geographically dispersed around the world