Principal Infrastructure Engineer (Enterprise Voice)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

The Principal Infrastructure Engineer uses a vast repertoire of experience delivering high impact engineering solutions to work intuitively. This Engineer role knows where to look if something breaks and is key in solving challenges quickly.  Principal Infrastructure Engineers are skilled in finding new ways to build technical capabilities and influencing the adoption of best practices. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

Responsibilities 

• Contributes to product delivery, influenced by strategic direction across Business Technology and enterprise including investment decisions (i.e., build vs buy) across multiple products. Uses automation, system tools, open-source solutions, observability and 'security first' principles in daily work 
• Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms 
• Bridges desired Business features to BT capabilities and executes groundwork in requirement translations and design. Initiates detailed level solution design approaches across multiple domains, and guides team to achieve desired key software delivery capabilities using automated, coded enterprise and observability 
• Participates in (internal/external) speaking and advocacy events. Coaches core technology communities and is actively engaged in understanding and researching new technologies 
• Researches and adopts new technology solutions and ways to build technical capabilities 
• Continues professional education and creates opportunities for broader engineering teams to learn industry best practices 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

• Bachelors – Computer Science or related 
• 6+ Years – (Software) Engineering, DevOps or related 
• Internal applicants only: technical proficiency rating of proficient on the Dreyfus engineering scale 

Preferred Qualifications:

• In depth knowledge of Microsoft 365 tenant capabilities
• Experience with carrier class network provisioning using SIP technologies
• Advanced knowledge of Cisco’s CUCM and associated telephony products
• Experience with onboarding the following cloud solutions:  Zoom and Slack
• Experience with Microsoft Teams Voice engineering and planning including direct routing and e911
• In depth knowledge with PowerShell scripting and automation builds
• Familiar with Microsoft Teams Room engineering and deployment
• Familiar with Jira and Agile Scrum methods (ceremonies)
• Adherence to comprehensive testing strategies and test plans
• Microsoft Teams Voice Engineer Certification
• Experience with Modern Workplace strategy and execution
• Strong experience with Microsoft E5 suite including security and compliance
• Expertise with Teams phone system including replacing and/or upgrading global voice systems to Microsoft solution

External applicants will be required to perform a technical interview. 

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Application Deadline:

The application window for this position is anticipated to close on Jul-01-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $104,000.00 to $175,600.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.