Lead Business Data Analyst

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

The Lead Business Data Analyst role is crucial in helping the company understand and improve customer satisfaction (CX).  They will be responsible for supporting the customer satisfaction survey program, Business Intelligence, and analysis. This role will work closely with DNA to develop predictive models to measure customer satisfaction more broadly. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities:

• Partner with business and technology teams to develop data applications. Identify business data ingestion and processing frameworks. Coordinates and obtains data application requirements from the business. Translates business requirements to development teams. Assist with development and testing processes. Coordinate data application and model deployments and validations.
• Assists with the development of models, analytic processes, and reports. Provides guidance on the development of data consumption processes.
• Ensures data governance policies are followed by implementing and validating data lineage, quality checks, classification, etc.
• Provides support for deployed data applications and analytical models. Identifies data problems and guides issue resolutions.
• Provides data and technical consulting during data application design. Provide technical consulting on data composition and data engineering.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelors’ Degree in Information Technology or related field

• 4+ years experience with data analysis, business analysis, data application programming, ETL development, next generation databases, or related

• In lieu of a degree, 6+ years’ experience data analysis, business analysis, data application programming, ETL development, next generation databases, or related

Preferred Qualifications

If we had our say, we’d also look for:

• Experience with Snowflake, SQL, Python and Tableau

Application Deadline:

The application window for this position is anticipated to close on Jun-10-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.