Application Engineer - SRE

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

Site reliability engineering (SRE) is a set of principles and practices that incorporates aspects of software engineering and applies them to IT infrastructure and operations.  The main objectives are to create highly reliable and scalable software systems and automate operational processes.    SREs focus on availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning of their services.  

  

As an Application Site Reliability Engineer (SRE) you will be part of a team of people who are responsible for the availability of several of Discover’s most critical applications:  our Card and Bank websites and mobile application.  You’ll tap into your passion for ensuring these websites and mobile applications are highly available for our customers.  

The engineer is responsible for oversight on design and implementation of products assigned to their team. Still needs to think things through but has their driver's license. This means they can take user stories and new features from idea to production unattended. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Partner with Application Development teams to build resiliency into our critical websites and mobile application
• Partner with our Application Develop teams to implement service level objectives
• Partner with our Application Development teams and other SREs to build out end to end observability
• Implement monitoring, alerting and dashboards needed for our apps
• Automate operational processes
• Help to develop our capacity management and performance management tools
• Help to define the DR plan needed for our critical apps
• Help to develop a chaos testing process
• Participate in an on call rotation
• Develop SRE maturity dashboard to find opportunity areas across application portfolio 
• Analyze, design, code, test, and deploy new user stories and product features with high quality (security, reliability, operations) to production. Understands the software development lifecycle and leverages critical thinking skills to properly evaluate features and functionality.
• Guides early-career engineers by providing learning tasks as well as work related tasks, directs the work of emerging talent, and helps them continue to grow in their technical skillset through mentorship.
• Has an oversight on application, system, and architecture design decisions and guides team to achieve key results for products assigned to them.
• Remediates issues using engineering principles and creates proactive design solutions for potential failures to ensure high reliability of technical solutions.
• Achieves team commitments (and influence others to do the same) through collaboration with other engineers, architects, product owners and data scientists.
• Contributes to technology communities of practice at Discover in areas of design-thinking, tools/technology, agile software development, security, architecture and/or data.
• Creates and enforces IT standards within the system/application infrastructure and compatibility with the architecture of the platform.

Qualifications You’ll Need
The Basics

• Bachelors – Computer Science, Engineering, Informatics, Information Security or Information Technology
• 3+ Years – Information Technology, (Software) Engineering, or related 

• Internal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale 

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• 3+ years of experience as an SRE 
• Good understanding of hybrid infrastructure, ideally with AWS
• Expertise in one or more general purpose programming languages: Python, Go, shell scripting (Unix/Linux), Java 
• Experience in CI/CD pipelines
• Experience in container technology (openshift, Kubernetes)
• Expertise in automation tools experience such as Chef, Puppet, Ansible. 
• Expertise in observability tools including APM (DataDog), synthetic monitoring and (Catchpoing), and log aggregation (Elk)
• Experience in dashboarding tools such as Grafana and Kibana
• External applicants will be required to perform a technical interview.

**Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.**

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Application Deadline:

The application window for this position is anticipated to close on Dec-01-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $89,000.00 to $150,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.