Application Engineer (Payments Production Support)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

The main objectives are to create highly reliable and scalable software systems and automate operational processes. You will focus on availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning of their services. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management

You will be part of a team of people who are responsible for the availability of several of Discover’s most critical applications: our PULSE network authorization switch and settlement platforms.  You’ll tap into your passion for ensuring these applications are highly available for our customers

How You’ll Do It

• 24/7 on call rotation Production Support
• Partner with Application Development teams to build resiliency into our critical application
• Partner with our Application Develop teams to implement service level objectives
• Partner with our Application Development teams and SREs to build out end to end observability
• Implement monitoring, alerting and dashboards needed for our apps
• Automate operational processes
• Help to define disaster recovery plans needed for our critical apps
• Analyze, design, program, test, and deploy new user stories and features with high quality (security, reliability, operations) to production.  Understands the software development lifecycle and leverages critical thinking skills to properly evaluate features and functionality.
• Guides early-career engineers by providing learning tasks as well as work related tasks, directs the work of emerging talent, and helps them continue to grow in their technical skillset through mentorship.
• Has an oversight on application, system, and architecture design decisions and guides team to achieve key results for products assigned to them.
• Remediates issues using engineering principles and creates proactive design solutions for potential failures to ensure high reliability of technical solutions.
• Achieves team commitments (and influence others to do the same) through collaboration with other engineers, architects, product owners and data scientists.

Qualifications You’ll Need

The Basics

• Bachelors – Computer Science, Engineering, Informatics, Information Security, or related
• 3+ Years – Information Technology, (Software) Engineering, or related
• Internal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale

Physical And Cognitive Responsibilities

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• Experience with Payments, financial services, or related field
• Experience with ServiceNow, Moogsoft, Tableau, Datadog, Grafana, and Splunk
• Experience and familiarity with network technology and operations
• Unix and Bash scripting knowledge
• Strong and effective verbal and written communication skills.
• Self-motivated, team motivator, and team leader.
• Ability to effectively communicate with both technical and non-technical business partners.
• Proficient in monitoring, alerting, analyzing and troubleshooting large scale distributed systems
• Experience in production support and problem management
• Strong experience with DevOps, CI/CD pipelines with Jenkins, or similar; Ab Initio EME; Git/GitHub; Artifactory
• A desire to write tools and applications to automate work rather than do things manually
• Foundational understanding of software programming
• Experience implementing Continuous Integration and Delivery processes
• Strong experience with Database Management; Snowflake MPP experience a plus
• Experience contributing to the architecture and design (architecture, design patterns, reliability and scalability) on new and current systems.
• Experience with Connex on HPE NonStop and Connex Environment Database
• Good to have knowledge and prior experience on ATM, POS and EMV transactions.
• Familiar with settlements, reports and reconciliation.

External applicants will be required to perform a technical interview

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#LI-KE

#Remote

#BI-Remote

Application Deadline:

The application window for this position is anticipated to close on Dec-22-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $89,000.00 to $150,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.