Associate Cloud Support Engineer - Managed Databases

We want people who are passionate about customer advocacy, improving the customer experience, and providing world-class support for our Managed Databases offering.

As an Associate Cloud Support Engineer at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing. You will be required to work in our 1st shift 8AM - 4PM EST (6:30PM- 2:30 AM IST/6PM-2AM PKT). You'll work both independently and collaboratively with your team to troubleshoot and resolve highly-technical issues that customers encounter while using our platform. You'll partner cross-functionally with our product and engineering teams to drive feedback, improve internal & external tooling, launch new products & features, and deliver an exceptional customer experience.

What You’ll Be Doing:

• Troubleshooting and resolving technical support requests created by our customers spanning a growing range of database engines, including: MySQL, PostgreSQL, MongoDB and Redis(Caching), Kafka.
• Contributing to internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve.
• Representing the voice of support, speaking on behalf of our customers through direct engagement with our product and engineering teams.
• Engaging customers and responding to technical questions received through our community Q&A forum.

What You’ll Add to DigitalOcean:

• Knowledge of at least two database engines (MySQL, PostgreSQL, Redis, MongoDB), with the ability to quickly learn new engines ranging from those currently available to those we may offer in the future.
• Highly self motivated with the ability to work independently, collaboratively, and with a high degree of autonomy in a hybrid work environment.
• Growth mindset, with an unrelenting focus on improving your knowledge and skillset.
• Bonus: Experience using and troubleshooting Kafka ( in production is a plus)
• Bonus: Experience with one or more programming languages (PHP, Python, NodeJs)
• Bonus: Database certifications, such as Oracle Certified Professional or Database Administrator.

Why You’ll Like Working for DigitalOcean

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. 
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is a hybrid role

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