Network Service Engineer

Position Title: Network Service Engineer

Location: Clifton, NJ

Your role 

The Network Service engineer is responsible to monitor and maintain Digital Realty`s Cloud Connect and Metro Connect Network to ensure minimum network downtime and customer service impacts. Troubleshoot all network incidents and any customer reported services issue within agreed upon SLA. If needed, the engineer is responsible to co-ordinate with internal and external providers to troubleshoot and fix any network/customer service issues.

What you’ll do 

• Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution within SLA's, OLA's and KPI's, ensuring that all incidents are investigated in a timely manner.
• Provide regular updates to ticketing systems while progressing incidents through to resolution.
• Liaising and escalating with external suppliers and other Interxion departments to ensure minimum disruption and downtime on the network.
• Staying up to date with new network technology supported by the NOC.

What you’ll need

• A degree in telecommunications or equivalent, relevant industry experience. Professional Certifications (CCNA, JNCIA or Optical Assosicate/Foundation) certified is a plus.
• Experience of working within a Network Management or Operations Centre environment within the Managed Services (data or voice), Telecoms Sector, ISP, or Cloud Service Provider
• Experience of working within a Data Centre (co-location) provider is a plus. 
• Experience with network monitoring tools
• Solid understanding of TCP/IP 
• Experience with trouble-ticketing systems
• Excellent written and oral communication skills
• LAN and WAN troubleshooting skills including Physical layer cabling issues within a co-location environment. 
• Working experience of IP/MPLS (Juniper MX Series desirable)
• Working experience of Optical Ethernet and Transport Network. (Ciena 6500 and Waveserver AI desirable)
• Working Understanding of Routing
• Working experience of VMWare 
• Working experience of Linux systems
• Knowledge of Microsoft Azure Express Route /AWS Direct Connect/Google Connect or other CSP services an advantage.
• knowledge of Python and Ansible is a plus

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team 

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.