Network Service Engineer

Location: Dublin, Ireland

Your role

 

The Network Service engineer is responsible for monitoring and maintaining Digital Realty's Interconnectivity Network infrastructure to ensure minimum network downtime and customer service impacts. Troubleshoot all network incidents and any customer reported services issue within agreed upon SLA.  If needed, the engineer is responsible for coordinating with internal and external providers to troubleshoot and fix any network/customer service issues. 

 

What you’ll do  

• Real-Time Monitoring: Proactively tracking network health, traffic, and performance metrics to prevent failures. 
• Trouble Ticket Support: Create and manage trouble tickets with our equipment vendors and our fiber providers and support customer facing trouble tickets (Cloud Connect, Service Exchange, DRIX, IP Bandwidth, Metro Connect (Dark Fiber), Metro Connect (Ethernet), Metro Connect (Managed Wave), Ports, Links, Connections, Virtual Router). 
• Incident Management & Response: Detecting, analyzing, and resolving network outages, outages, or performance degradation. 
• Maintenance & Updates: Support the installation, configuring, and updating hardware, and firmware, including patch management. 
• Reporting: Providing detailed analysis regarding network performance, availability and recommending infrastructure design and routing improvements.  
• Incident Management, Incident Diagnosis and Incident Resolution within SLA's, OLA's and KPI's, ensuring that all incidents are investigated in a timely manner. 
• Provide regular updates to ticketing systems while progressing incidents through to resolution. 
• Liaising and escalating with external suppliers and other Digital Realty departments to ensure minimum disruption and downtime on the network. 
• Staying up to date with new network technology supported by the NOC. 

 

What you’ll need  

• A degree in telecommunications or equivalent, relevant industry experience.  
• Experience working with Juniper, Ciena, and Cisco network equipment are a plus. 
• Professional certifications such as CCNA, JNCIA, or Optical Associate/Foundation are a plus. 
• Proven experience working within a Network Management or Operations Center environment in the Managed Services (Data or Voice), Telecoms, ISP, or Cloud Service Provider sectors. 
• Experience working within a Data Center (co-location) environment is advantageous. 
• Hands-on experience with network monitoring tools and trouble-ticketing systems. 
• Strong understanding of TCP/IP networking fundamentals. 
• Proficient in LAN and WAN troubleshooting, including physical layer cabling issues in co-location environments. 
• Working knowledge of IP/MPLS networks (experience with Juniper MX Series is desirable). 
• Working experience of Optical Ethernet and Transport Network. (Ciena 6500 and Waveserver AI desirable) 
• Working experience with Optical Ethernet and Transport Networks (experience with Ciena 6500 and Waveserver AI is desirable). 
• Solid understanding of routing principles. 
• Experience working with VMware and Linux-based systems. 
• Familiarity with Microsoft Azure ExpressRoute, AWS Direct Connect, Google Cloud Interconnect, or other CSP connectivity services is an advantage. 
• Scripting knowledge in Python or experience with Ansible automation tools is a plus. 
• Excellent written and verbal communication skills and strong attention to detail. 

 

About Us

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. 

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us. 

Safely Powering Progress

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

The Network Service engineer is responsible for monitoring and maintaining Digital Realty's Interconnectivity Network infrastructure to ensure minimum network downtime and customer service impacts. Troubleshoot all network incidents and any customer reported services issue within agreed upon SLA. If needed, the engineer is responsible for coordinating with internal and external providers to troubleshoot and fix any network/customer service issues.