About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Dialpad’s Native App is used internally and by the entire base of Dialpad customers. It brings the same Web App experience to the desktop environment (MacOS and Windows) with an enhanced, custom experience and more features.
The Web Client Delivery team’s mission is to provide the foundation through which web-based client applications at Dialpad can be stable, secure, and lightweight. Additionally, they give the teams the tooling and services that enable flexible deployment/distribution and easy debugging by developers.
This team owns the maintenance, upgrading, and development of new features of our electron framework, which supports the entire Dialpad app and the technical logistics around installation management on various systems and environments.
Your role
As a Software Engineer on the Native App, you’ll play a crucial role in ensuring the correct behavior of the Dialpad App in MacOS and Windows environments. Your work will contribute to a new way of deploying our applications into thousands of customer systems, improving the performance of the application, and supporting new features that align with our company's mission.
What you’ll do
- Implementing best practices in native application development.
- Continuos improvement of the deployment strategy of the Dialpad application.
- Get feedback from customer agents and support the correct behavior of the entire system.
- As a team, we take full ownership of the entire release process of the Dialpad Application. We trust our team members to bring improvement opportunities into it, empowering them to make a real difference in our processes.
- Tech Stack: JavaScript (Electron framework), Python, GitHub Actions, Google Cloud, CI/CD.
Skills you’ll bring
- You've at least 5 years of professional experience.
- You are passionate about JavaScript.
- You’re familiar with frameworks that wrap web applications for native desktop use such as Electron.
- You’re experienced working across teams to implement successful processes and tooling.
- Collaborative & team player but also able to work independently & autonomously.
Benefits and perks
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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