Senior Software Engineer, Omnichannel Contact Center

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

Dialpad is seeking a talented and experienced Senior Software Front end or Fullstack Engineer to lead our team on a mission to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, backend infrastructure and features, willing to make an impact while contributing to a cross-functional team.

What you’ll do

• Write clear and complete architectural design documents which are easily understood by other team members.
• Provide  estimates on technical resources and requirements necessary to plan and begin projects.
• Take responsibility for the execution of projects in the omnichannel contact center communications space. Assist and drive where necessary to ensure the team meets its delivery milestones.
• Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
• Review technical designs to ensure features / products are well-integrated and fully meet business needs.
• Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
• Troubleshoot and debug issues with existing features, as needed.
• Stay up-to-date with the latest backend platform  technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
• Ensure that features are shipped on-time and with the highest quality.
• Continue contributing to fun projects meant to delight users!

Skills you’ll bring

As an experienced backend software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems. Significant impact on Organization-wide output.

• 6+ years of strong experience in front end or full stack software engineering.
• Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience.
• Strong experience working with HTML/CSS, Vue.js, Typescript, Python, Java.
• Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.
• Working knowledge of of unit test and integration test frameworks.
• Good understanding of web technologies RestFul APIs, web application frameworks.
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.
• Experience with highly agile and iterative development processes.
• Experience with mentoring engineers and helping them grow their skills.
• Our Tech Stacks: Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub),  Vue.js/Vuex frontend running natively in Electron. Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, Web application containers like Tomcat. 

Benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.