About Dialpad
Work Beautifully
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.
Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.
Your role
Dialpad is seeking a talented and experienced Senior Software Backend or Fullstack Engineer to lead our team on a mission to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, backend infrastructure and features, willing to make an impact while contributing to a cross-functional team.
What you’ll do
- Write clear and complete architectural design documents which are easily understood by other team members.
- Provide estimates on technical resources and requirements necessary to plan and begin projects
- Take responsibility for the execution of projects in the omnichannel contact center communications space. Assist and drive where necessary to ensure the team meets its delivery milestones.
- Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
- Review technical designs to ensure features / products are well-integrated and fully meet business needs.
- Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
- Troubleshoot and debug issues with existing features, as needed
- Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
- Ensure that features are shipped on-time and with the highest quality.
- Continue contributing to fun projects meant to delight users!
Skills you’ll bring
As an experienced backend software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems. Significant impact on Organization-wide output.
- 6+ years of strong experience in backend software engineering.
- Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience
- Strong experience working with Java and Python.
- Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.
- Working knowledge of of unit test and integration test frameworks
- Good understanding of web technologies such as HTML, CSS, Javascript, RestFul APIs, web application frameworks
- Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
- Experience with highly agile and iterative development processes.
- Experience with mentoring engineers and helping them grow their skills
- Our Tech Stacks: Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, Web application containers like Tomcat. Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub), Vue.js/Vuex frontend running natively in Electron
Dialpad benefits and perks
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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