Senior Manager, Engineering - Integrations

About the team

Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.

Your role

As a Senior Engineering Manager of the Integrations team, you will lead a team of 4+ mid-senior full stack engineers based in Buenos Aires, Argentina. Your role will involve closely collaborating with other engineering managers & teams also focusing on integrations to achieve alignment & efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current small team size some technical IC tasks may also be performed. This team is expected to grow in both size, scope & impact with strong potential for additional career opportunities & responsibilities.

This position reports to our Senior Engineering Manager in Canada and will be based in our London Office on a hybrid schedule. Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions & escalations.

What you’ll do

• You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
• Help to define a 1-3 year roadmap & vision for the integrations team.
• Consistently work with your direct reports to support their career growth.
• Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.
• Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities.
• Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.
• Drive effective engineering processes and policies.
• Scale the team by recruiting candidates from diverse backgrounds.
• Get hands on when necessary and assist with technical implementations.

What you'll bring

• 3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.
• 10+ years professional experience as an engineer or engineering leader.
• Experience with the development of integrations & APIs.
• Hiring & interviewing skills.
• Onboarding & mentorship experience.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.