Manager, Sales Engineering, SMB

About the team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, National and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex communications problems felt by everyone around the world.

About The Role

The Sales Engineering leader we are looking for has these traits: You are intelligent, you are a self starter, you enjoy developing people, and you love working with a smart, talented, generally awesome team of sales engineers. Reporting directly to our Director of Sales Engineering, our next SE Manager, will be an experienced leader with the ability to creatively motivate our SE Team to provide innovative and deal-driving customer solutions and effectively partner with sales to win major deals that will have a large impact on Dialpad’s overall success.

You naturally excel at leading and building relationships with new customers and internal teams  by understanding our products and gaining a thorough projection of what our customers want to do while they implement our product(s).  You’ll partner with Sales, Professional Services,  Support, Product, and Engineering with the end goal of creating a flawless and delightful experience for our new customers.

What you’ll do

• Recruit, mentor and direct a team of high performing Sales Engineers.
• Actively participate in the sales cycle to bring leadership and strategic support.
• Create, experiment and implement new ways to educate and engage the team.
• Analyze data and work with cross-functional counterparts to improve the product’s vision.
• Coach and develop your team to develop future leaders for the organization.
• Increase the effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes.
• Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.
• Lead from the front - Be the example of what great looks like.

Skills you’ll bring:

• BA/BS degree or equivalent practical experience.
• Minimum 5 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles.
• Minimum 2 years people management experience.
• Ability to work independently and prioritize effectively and balance multiple, disparate work streams.
• Excellent analytical and problem-solving skills.
• Determination and persistence in pursuit of goals.
• Brings a strong work ethic; takes the initiative and think creatively to get the job done.
• Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports.
• Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Experience presenting & building relationships from C-Suite to IT Operations.

Benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.