About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Dialpad’s Microservices Platform team develops common cloud microservice infrastructure, libraries and tooling for the engineering org. This includes a web services framework for our cloud based serverless apps, services like cache, datastore, and text search as well as all the tools and frameworks needed to deploy microservices to the public cloud.
Our common infrastructure allows the other engineering teams to effectively build and maintain cloud native products and services at scale.
Your role
As an Engineering Manager, Microservices Platform, you’ll own future roadmaps of the common services our microservices and cloud applications depend on. You’ll work closely with other Dialpad engineering teams to understand their needs and pain points and determine the best infrastructure roadmap to stay ahead of those. In addition, you’ll help improve our serverless apps scalability, resiliency, and reduce infrastructure costs.
This position reports to our Sr. Manager and has the opportunity to be based in our Buenos Aires, Argentina Office.
What you’ll do
- You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
- Work closely with other engineering managers and senior engineers on the team to create a 1 to 3 year roadmap & vision for the team.
- Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.
- Work with geographically distributed peers including engineering managers, senior engineers and other stakeholders in order to align on engineering-wide priorities.
- Own large projects end-to-end including requirements gathering, planning, resource allocation, and execution.
- Drive effective engineering processes and policies.
- Scale the team by recruiting candidates from diverse backgrounds.
- Get hands on when necessary and assist with writing code, providing feedback on technical implementations & conducting architectural and code reviews.
Skills you’ll bring
- 1+ years experience as a technical leader or engineering manager.
- 8+ years professional experience as an engineer or engineering leader.
- Hiring & interviewing skills.
- Onboarding & mentorship experience.
- Experience working with Microservices, Serverless Architectures a plus.
- Experience working with Containerization and Orchestration, in the Cloud a plus.
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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