Job Title: Security & Operational Resilience Program Management Specialist

Job Location: Miami, Florida

Overall, Role Purpose:

• Leads administrative and program compliance support for TSA, CTPAT, and Security/BCM programs, ensuring regulatory adherence, system integrity, and continuity across the organization.

Executive Summary of Roles & Responsibilities

This role provides centralized administrative, compliance, and operational support across Security, TSA regulatory programs, Business Continuity Management (BCM), and Health & Safety ensuring adherence to federal requirements, data integrity, and program continuity across the network.

Key Responsibilities:

• Regulatory Compliance & Program Administration (TSA / CTPAT)
• Manage end-to-end TSA Security Threat Assessment (STA) lifecycle, including monthly validation of >25,000 personnel records and oversight of ~5,600 active STAs
• Administer Authorized Representative (AR) program (~340 vendors), ensuring compliance with TSA requirements (STA, training, IACMS associations)
• Coordinate closely with US Cartage and vendors to maintain compliance and support onboarding, validation, and monthly reconciliation
• Maintain strict adherence to TSA timelines (e.g., changes >30 days classified as violations)
• Training & Compliance Tracking
• Oversee administration and tracking of TSA-required training programs (IAC, CCSP, SSPAC), totaling ~11,000+ annual training records
• Ensure dissemination of updated screening requirements and regulatory guidance across all DGF locations
• Systems & Data Governance
• Maintain and validate data across IACMS, XTC/XDS/XVM systems, ensuring accuracy and compliance
• Oversee Single Sign-On (SSO) access and system integration for TSA and CTPAT platforms
• Manage system user access and ensure proper deployment of applications
• SharePoint & Documentation Management
• Administer TSA and CTPAT SharePoint sites, ensuring audit records, site visit documentation, and compliance materials are current and accessible
• Publish TSA monthly notifications and maintain centralized document repositories
• Operational & Administrative Support
• Manage Purchase Card activities, including reconciliation and audit documentation
• Maintain distribution lists (e.g., K9 program, ETD stakeholders) to ensure timely communication
• Support mapping and coordination of ETD equipment with network infrastructure
• Global Coordination & BCM Support
• Provide coordination and oversight support to offshore business support teams (e.g., India) for CTPAT documentation and compliance updates
• Support Security and BCM programs through data management, reporting, compliance tracking, and ensuring operational continuity standards are met
• Enable consistent program execution by ensuring accurate records, system access, and communication flow across all stakeholders

Education & Experience Requirements:

• S. Citizenship as security clearance is required for TSA program.
• College Degree is preferable or equivalent combination of education and work experience. Criminal Justice, Business Administration or Paralegal studies are a plus.
• Frequent travel (33%) may be required.
• Proficiency in English and Spanish languages (read, write, and speak)

Skills / Qualifications

• High degree of integrity
• Ability to multi-task and perform under high stress conditions
• Detail oriented
• Excellent communication skills
• Excellent analytical thinking and systematic problem solving
• Knowledge of finance and administration
• Highly proficient in Microsoft Office Programs (PowerPoint/Excel/Word)
• High awareness of local business environment (Preferably local staff)
• Basic knowledge of the security environment (risk/safety environment)
• Working knowledge of IT based systems and ability to learn new software programs
• Ability to work independently with little supervision

This position is domiciled in MIA and direct reports to Vice President, Head of Security & Operational Resilience – NORAM

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)