Overall Role Purpose:

Collaborate with Regional team (a consolidated regional approach team) to implement Country digital customer interactions through integration platforms and customer-facing applications, Support Country iCAP setups, Support customer IT solutions, and specific customer solutions (e.g., FCM, eWMS, CXD, eCommerce, OMS).

Key Activities: 

• Support Customer IT Solution Implementation, Maintenance, & Set-up Support (e.g., customer eBooking, Status and Invoicing).
• Large to Extra-Large Country; The Country team will interact with customers; act as the Project Implementation specialist both internally and externally.
• Support Customer Integration Implementations (included improvement projects) against pre-agreed service standards and budgets.
• Support the execution of tasks corresponding to Complex Customer Implementations e.g., local language requirements led by the Regional / Global Implementation Manager.
• Ensure projects are delivered on time, within budget and with measurable ROI.

Qualifications:

• Relevant bachelor's degree (e.g., Information Technology, Computer Science)
• Industry experience with proven track record in handling/ leading IT Projects
• Previous exposure to the development of business policies and process governance within an international business
• Proficient decision-making skills
• High degree of written, verbal and organizational skills
• Diligent attention to details and ability to work under pressure