Global Project Manager (GTOM)/

Location: Haarlem, Noord-Holland, Netherlands

Category: Operations

Role Profile

Job/Role Title: Global Project Manager (GTOM)/Global Target Operating Model

Division: Hillebrand Gori, a Company of DHL Global Forwarding

Employment Type: Full-Time

Travel: Globally, 30% of time

About Hillebrand Gori – a company of DHL Global Forwarding

Hillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of DHL Group. We love what we do and have an extensive and rich legacy that dates back to 1844.

Are you passionate about shipping, beverages, innovation, and customer service? This position offers the unique opportunity to work at one of the most renowned beverage logistics companies in the world and be part of an international network of experts.

Learn more about us at: https://www.hillebrandgori.com

Job Purpose

Lead global projects aligned with Hillebrand Gori's operational priorities. The role provides end-to-end project management, including scope definition, planning, coordination, tracking, risk management and stakeholder engagement, to ensure projects are delivered on time and achieve the agreed outcomes. The role enables execution through regional and country BPOs while maintaining overall accountability for project delivery.

Principal Accountabilities

Project Management:

• Lead global GTOM project for Operations, from initiation through implementation and closure.
• Translate strategic objectives into clear project scope, deliverables, plans, milestones, responsibilities and measurable outcomes.
• Provide end-to-end project management covering scope, schedule, resources, governance, risks, issues, dependencies, reporting, change control and benefits tracking.
• Coordinate cross-functionally, manage stakeholder expectations and ensure alignment across stakeholders.

Operational Excellence:

• Design and implement a consistent framework for effective Performance Dialogs on office level.
• Drive the adoption of Performance Dialog practices using available methodologies.
• Enable leaders and teams to use data, structured problem solving and action follow-up to improve performance and accountability.
• Design and deliver learning pathways and standards for GTOM certification.

Organizational Change:

• Support implementation of new standards and ways of working resulting from GTOM deployment.
• Partner with HR, Operations Leadership and Country Management Teams to facilitate organizational alignment initiatives.
• Drive stakeholder engagement, communication and change management activities required to ensure successful adoption of transformation initiatives.
• Build organizational capabilities required to sustain standards.

Qualifications

• Education Level: Bachelor’s Degree or equivalent work experience.
• Experience Level: More than 6 years of experience in global project management, operational excellence, First Choice, continuous improvement, business process optimization or related fields.
• Proven experience managing complex regional or global projects across countries, functions and multicultural environments.
• Lean Six Sigma, First Choice, Operational Excellence, Change Management or project management certification required.
• Background in Ocean freight preferred.

Main Stakeholders

Operations, BPO, Global Service Centers, HR, IT, Country Management Teams

Knowledge & Skills

• Project management: ability to define scope and deliverables, develop and manage project plans, coordinate multiple workstreams, control risks and issues, and drive timely decision-making.
• First Choice: strong knowledge of First Choice principles & continuous improvement.
• Change management: ability to build stakeholder commitment, adoption and sustainment across a global organization.
• Effective communicator and facilitator: capable of engaging operational teams and senior leadership in international and virtual environments.
• Ocean freight process and industry knowledge.
• Influencing, coaching and presentation skills.
• Analytical mindset with the ability to translate performance insights into practical actions.
• High degree of ownership, independence and ability to perform under pressure.
• Global mindset.