Division: Hillebrand Gori, a Company of DHL Global Forwarding

Employment Type: Full-Time

Travel: Globally, 20% of time

Location: This position is advertised for Haarlem, Netherlands, but can be performed remotely within the EMEA/Middle East region (CET ±2 hours). Please note that relocation support is not available for candidates based outside the Netherlands.

About Hillebrand Gori – a company of DHL Global Forwarding

Hillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of DHL Group. We love what we do and have an extensive and rich legacy that dates back to 1844.

Are you passionate about shipping, beverages, innovation, and customer service? This position offers the unique opportunity to work at one of the most renowned beverage logistics companies in the world and be part of an international network of experts.

Learn more about us at: https://www.hillebrandgori.com

Job Purpose

The Global Customs Project Manager is responsible for defining, deploying, and implementing standardized and efficient processes for Customs services. This role involves establishing a governance framework to effectively manage change across processes, people, and technology, while ensuring operational efficiency and a better customer experience. Additionally, the manager oversees a portfolio of strategic initiatives designed to achieve business objectives, including transformations and target operating models. This position requires strong collaboration with various stakeholders throughout the organization to drive continuous improvement and enhance service delivery.

Principal Accountabilities

Project Management:

• Lead global project for Customs, from initiation through implementation and closure.
• Translate strategic objectives into clear project scope, deliverables, plans, milestones, responsibilities and measurable outcomes.
• Provide end-to-end project management covering scope, schedule, resources, governance, risks, issues, dependencies, reporting, change control and benefits tracking.
• Coordinate cross-functionally, manage stakeholder expectations and ensure alignment across stakeholders.

Operational Excellence:

• Standard Process Definition: Lead the definition and implement standardized processes for Customs services that enhance efficiency, profitability, quality, and compliance.
• Governance Framework Establishment: Establish and maintain a governance framework to effectively manage change across all aspects of Customs operations, ensuring clarity and accountability.
• Operational Monitoring and Improvement: Oversee the continuous monitoring and analysis of operational processes to identify improvement opportunities and implement solutions that enhance efficiency and customer satisfaction.
• Customs Knowledge: Solid understanding of customs compliance and operations to ensure accurate data and effective analytics strategies.
• Manage the definition of Customs business solutions to meet specific customer needs using existing capabilities and develop tailored solutions for strategic cases.

Organizational Change:

• Lead Change Initiatives: Champion change initiatives by providing leadership and support during transition to new processes or systems, ensuring smooth implementation.
• Communication Planning: Develop and execute comprehensive communication strategies that clearly outline the needs and benefits of change, fostering stakeholder buy-in and support.
• Stakeholder Engagement: Ensure all stakeholders are informed and actively engaged throughout the change process by implementing targeted communication plans that address their specific concerns and needs.
• Enhance Cross-Functional Collaboration: Facilitate collaboration across various departments to improve communication and coordination, ensuring that all efforts align with overall business goals and objectives.

Qualifications

• Education Level: Bachelor’s Degree or equivalent work experience.
• Experience Level: More than 6 years of experience in global project management, operational excellence, continuous improvement, business process optimization or related fields.
• Proven experience managing complex regional or global projects across countries, functions and multicultural environments.
• Operational Excellence, Change Management or project management certification required.
• Background in Ocean freight preferred.

Main Stakeholders

Global Customs Head, Local Customs Teams, Operations, BPO, GSC HR, IT, Country Management Teams

Knowledge & Skills

• Project management: ability to define scope and deliverables, develop and manage project plans, coordinate multiple workstreams, control risks and issues, and drive timely decision-making.
• Change management: ability to build stakeholder commitment, adoption and sustainment across a global organization.
• Effective communicator and facilitator: capable of engaging operational teams and senior leadership in international and virtual environments.
• Background in CDZ preferred
• Ocean freight process and industry knowledge.
• Influencing, coaching and presentation skills.
• Analytical mindset with the ability to translate performance insights into practical actions.
• High degree of ownership, independence and ability to perform under pressure.
• Global mindset.