Key Responsibilities

·   Handle Incidents and Service Requests in 3rd Level Support for the Broker and LPS applications, ensuring timely and accurate resolution.

·  Daily Monitoring the Broker and LPS backend services, applications and interfaces to ensure stability, availability, and proper system behavior.

·  Perform proactive and reactive Problem Management, including detailed root cause analysis and preparation of both workaround and permanent solution proposals.

·  Support the Service Owner in the preparation and execution of Change Requests according to ITIL processes.

·  Participate in operational acceptance tests and rollout activities, ensuring production readiness.

·  Execute smoke tests on various environments to validate service functionality and early identify potential issues before deployment and “Going-Live”.

·  Create ad-hoc database reports based on Service Requests and operational needs.

·  Optimize the performance of database queries and existing SQL reports, identifying opportunities for improving overall system efficiency.

·  Develop and propose improvement measures for processes, system components (especially the existing PACKSTATION Broker applications and their interfaces), and operational workflows.

Personal Requirements

· Excellent communication skills in English, with the ability to convey technical information clearly and professionally to diverse stakeholders.

· Strong analytical and problem-solving capabilities, enabling effective handling of complex incidents and identification of long-term corrective measures.

· Self-driven and well-organized working style, with the ability to manage priorities independently while ensuring high-quality delivery.

· Proven ability to work effectively in international, virtual, and cross-functional teams, demonstrating cultural awareness and collaborative mindset.

· High customer orientation, ensuring responsiveness, ownership, and reliable support throughout the entire incident lifecycle.

· Resilience and adaptability when dealing with high-pressure situations, critical incidents, and changing business priorities.

· Detail-oriented approach to documentation, ensuring accuracy and clarity in technical guidelines, knowledge articles, and operational procedures.

· Continuous improvement mindset, with a willingness to learn new technologies, follow standards, and contribute to process optimization.

Professional Requirements

·  Excellent SQL and PL/SQL skills, with hands-on experience in Oracle environments and in the administration and optimization of complex database structures.

·  Strong Java development skills, ideally with experience in maintaining and enhancing enterprise-grade applications.

·  Advanced Linux expertise, including system administration, troubleshooting, and performance tuning in production environments.

·  Strong scripting capabilities (e.g., shell scripting, Python, etc.) to support automation, monitoring, and operational workflows.

·  In-depth knowledge of the ELK Stack (Elasticsearch, Logstash, Kibana), including administration, user and role management, log analysis, dashboard creation, monitoring, and performance optimization.

·  Good knowledge of Global (Service Management Tool), particularly across incident, problem, change, and request management processes. (Optional)

·  ITIL 4 Foundation certification or equivalent understanding of IT Service Management best practices. (Optional)

·  Strong expertise in Oracle WebLogic, including configuration, deployment, performance tuning, and operational troubleshooting of middleware environments. (Optional)

·  Very good knowledge of Quarkus or Spring framework, including development, deployment, and optimization of cloud-native or microservice-based Java applications.

·  Hands-on experience with Microsoft Azure, including a strong understanding of Azure services, Infrastructure as a Service (IaaS), and Infrastructure as Code (IaC) using Terraform.

·  Exposure to AI-powered development tools (e.g., GitHub Copilot) and the ability to leverage them effectively to improve productivity and code quality in daily work.

An array of benefits for you: