Associate DevOps Engineer
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions. Our purpose as the Logistics Company for the World is to connect people, improving their lives. We don’t just deliver parcels and packages - We also deliver prosperity, we transport health, we power growth and we deliver joy.

Summary

DHL is hiring an Associate DevOps Engineer for its Heredia Zona Franca office. In this role, you will be technical support for ODD (On Demand Delivery), a web-based tool to customize the delivery of shipments by choosing from a range of options. You will effectively manage maximum availability and minimize disruption to ODD as well other associated services to cover (MyDHL+, Content Management System) and ensure that all agreed targets, SLA's and Metrics are met. You will provide service consultation, guidance, and problem-solving expertise with respect to complex technical issues, support internal improvement initiatives and projects relating to ODD and associated services. In the event of an emergency incident, you will actively manage the target resolution. This is a technical role that requires a minimum of 3 years of experience in large enterprise web development and technical support.  It’s also a customer-facing role so a service-oriented attitude and willingness to learn business logic are needed. Additional skills and responsibilities include:

• Fluent English (written and spoken) required

• Java / JSF enterprise application experience preferred

• Linux/Unix, Oracle and PL/SQL experience preferred

• OpenShift experience preferred

• MQ integration/replication experience preferred

• Deliver assigned services according to agreed SLA’s (TRT, Availability, and Performance)

• Maintain service production and pre-production environments and systems 

• Ensure adherence to testing and installation procedures and resolve deviations

• Follow quality standards and policies

• Interact with members of the IT community and business to address both run and build/project topics

• Good understanding of IT infrastructure (HW, network, OS, DB, middleware)

• Very good communication skills

• Very good analytical skills and structured approach

• Organizational skills, experience with matrix management

• Ability to work independently, self-motivation, and self-confidence

• Strong customer focus

DHL is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.