Lead Site Reliability Engineer

Job Title: Lead Site Reliability Engineer

Location: Hybrid, Wallingford (Monthly Visits)

Job Type: Permanent, Full-time

About the Job

At Dexory, we believe that real time data will revolutionise the logistics industry. We are building the ultimate data insights platform that provides companies with unprecedented, real time access to their operations. Our autonomous data capture technology and insights generation capabilities help to measure, track and find goods across warehouses in real time, while building the ultimate digital twin of facilities.

Join us at a very exciting time of growth as we’re significantly ramping up all areas of the business to lead the way in logistics data globally, backed by some of Europe’s best VCs and driven by passion, curiosity and teamwork.

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.

What does this role involve?

As the SRE (Site Reliability Engineering) Lead at Dexory, you will be at the helm of efforts to support the safety and reliability of our overall platform. This position involves providing SRE support for a globally-distributed, hardware-oriented product that integrates autonomous robot systems and data insights. Your role will be pivotal in developing and maintaining company-wide monitoring, alerting, and management systems. You will work across various teams to implement robust incident management strategies and support engineering teams in collecting and publishing critical metrics and alerts. Additionally, you will prepare comprehensive documentation and runbooks to handle changes and incidents efficiently.

Your key responsibilities will include:

• Monitoring and maintaining our systems for metrics collection, alerting, and incident management.
• Working across teams to ensure a robust incident management strategy is in place.
• Preparing documentation and runbooks for handling changes and incidents.
• Providing support for all engineering teams to collect and publish useful metrics and alerts.
• Creating an infrastructure to report on key operational and uptime metrics and integrating these into the company's OKR process.
• Preparing and maintaining a robust security posture and working with internal and external stakeholders to explain and validate this.

You should have:

• Extensive experience in site reliability engineering or a related field, with a focus on hardware-oriented products.
• Strong knowledge of monitoring, alerting, and incident management systems.
• Proven experience in developing and implementing incident management strategies.
• Proficiency in creating and maintaining documentation and runbooks.
• Experience with metrics collection and analysis tools.
• Excellent understanding of security best practices and the ability to maintain a robust security posture.
• Strong communication skills, with the ability to work effectively across teams and with external stakeholders.
• A proactive approach to problem-solving and a commitment to ensuring system reliability and performance.

Benefits

Joining our team and company isn't just about expertise: it's about an attitude that embraces uncertainty, a desire to solve challenging problems, and an opportunity to contribute to a technology platform that genuinely is state-of-the-art. As a company, we’re still in the scale-up phase of our life, so you’ll have a significant role in shaping the future of our products, culture, and engineering team. We offer a fun, flexible, and fast-paced environment that’s a great match for people looking for something out of the norm.

You will receive:

• Share options
• A pension with 4% employee/5% employer contribution, with the option to opt into salary exchange
• Comprehensive employee wellness benefits 
• Personal development budget
• Whatever equipment you need
• 25 holiday days per year 
• Flexible working with a hybrid team 
• A well-stocked office kitchen with snacks and drinks
• Fun team events on and offsite

AAP/EEO Statement  

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training