Sr Desktop Support Engineer

The Company

Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

About Dexcom:

Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.

Where you come in:

• Create, test and build a standard desktop software packaging and deployment.
• Maintain software and applications catalogues, update Windows 10/11 OS (or equivalent), manage security patches, push patches and OS updates via PC management software such as SCCM, CMG and Intune.
• Perform installation, configuration, and maintenance of desktop/laptop hardware and software.
• Diagnose and resolve hardware and software issues for desktop/laptop systems, including but not limited to troubleshooting hardware failures, operating system errors, and application malfunctions. Provide technical support and help to end-users, including troubleshooting user-reported issues and providing guidance on software and hardware usage.
• Collaborate with IT teams to develop and implement desktop/laptop deployment strategies, including system imaging and software distribution.
• Evaluate and recommend hardware and software solutions to improve the performance and efficiency of desktop/laptop systems.
• Maintain accurate records of desktop/laptop inventory, configurations, and maintenance activities.
• Stay up to date with advancements in desktop/laptop technology and recommend relevant updates and improvements to the IT infrastructure.
• Assist in the planning and execution of desktop/laptop-related projects, such as system upgrades, migrations, rollouts, and Vulnerability remediations.
• Implement security measures to protect desktop/laptop systems from potential threats, including antivirus software, firewalls, and encryption.
• Effective communication skills with the ability to effectively interact with end-users and IT teams.
• Train and mentor junior members of the IT team on desktop/laptop maintenance and support best practices. Ability to work independently and prioritize tasks in a fast-paced environment.

What makes you successful:

• You have a Bachelor Degree in Computer Science/Information Technology or relevant experience with specialist qualification like MCSE.
• You have 3-5 years’ relevant experiences.
• You possess solid technical background, including experience working with Active Directory, Group Policy, Windows 10 and Office 365.
• You have knowledge in SCCM, Intune, IBCM or CMG to deploy software patches into computers.
• You possess experience of Basic Networking, DNS, DHCP, Active Directory, AD Connect and mobile device management.
• You possess experience of troubleshooting PC/Server Hardware and Software issues.
• You have proven experience of 1st or 2nd line support experience (essential).
• You have proficienxy to program in Powershell, VB.net, Batch, system configuration will be an advantage.
• Having knowledge in Acronis would be a plus.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education Requirements

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.