Infrastructure Engineer - Healthcare - Edinburgh

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

** You must have the Right to Work in the UK. Sponsorship is not available for this role **

Infrastructure Engineer - Healthcare - Edinburgh.

Internally the job title for this role will be: Staff Desktop Support Engineer

Meet the Team:

This position will have responsibility for ensuring the smooth operation, maintenance and optimisation of computer systems within the region and as part of the wider IT function globally. Key responsibilities include working with MECM, MS in-tune and related systems. We are a relatively small EMEA based team but form part of a much larger IT team that spans multiple locations across the world. Effective collaboration and the ability to communicate efficiently with those in other time zones is essential.

Where you come in:

• Candidates must possess strong problem-solving, analytical and communication skills, in addition to in-depth technical knowledge of Active Directory, Group Polices, Powershell, LDAP, Microsoft MECM or other similar tools.
• Provide subject matter expertise in enterprise IT systems MECM, JAMF platforms in a complex and predominantly Windows 10/11 environment, with some Apple IOS devices.
• Configuration, support, administration and monitoring of the following:
  • Microsoft Infrastructure – AD,  Access & Security (GPOs, File & Print)
  • Desktop support – Primarily Windows 10/11 with some Apple
  • Server Hardware & Operating Systems (Dell, Windows)
  • Systems Management, Imaging, Security Patching.
  • Apple IOS Management – Mobile Device Management
  • Endpoint Management – autopilot
  • Antivirus & Encryption Solutions – Cortex, BitLocker.
  • Storage & Backup Systems
  • Networking – Good basic understanding required of TCP/IP, Cisco Routing/Switching/WiFi

• Meet or exceed monthly, quarterly and annual department metrics.
• Ensure standardization and compliance with company policies and procedures across all desktop systems
• Deliver action plans to your Manager on how performance standards will be met. 
• Troubleshoot hardware and software issues, diagnose problems, and implement solutions to resolve them in a timely manner.
• Establish exceptional relationships with various departments, consultants, external agencies and leadership resulting in increased process efficiency, improved communication, and reduced cycle time. 
• Utilise various sources of data to analyse, suggest opportunities for process improvements & implement system changes throughout team. 
• Maintaining robust records on lifecycle management including asset management, inventory control and so on that will stand up to ISO27001 audit
• Train employees on operational process and available tools. Plans for intermediate and long-term department needs, computer systems, training, facilities and supplies. 

• Maintain a collaborative and productive working relationship with their peers. 
• Achieve service level goals and quality targets, managing and coaching employees to department performance standards. 
• Adheres to change control processes and procedures
• Accurately documents and communicates instances of system failures, repairs, installations, or changes.
• Provide ongoing support and guidance including taking escalation calls, supporting customer problem resolution, providing materials and ensuring goal achievement. 
• Implement, communicate and interprets new and existing policies and procedure to staff members. 
• Assumes and performs other duties as assigned.

What makes you successful:

• Relevant work experience including but not limited to hands-on hardware troubleshooting experience; ability to read and understand technical manuals, documentation, and guides; excellent technical knowledge of desktop and server hardware and software, including all current versions of Windows, Microsoft Office applications, and PC hardware.
• Solid experience of working with windows imaging technologies, Microsoft System Centre/MECM
• Solid experience of working with Microsoft Intune
• Excellent troubleshooting technique and knowledge.
• Deep understanding of an ITIL compliant environment, and some experience of Servicenow for all aspects of this.
• Basic to intermediate knowledge in TCP/IP networking, Wi-Fi, and server-client relationships
• Fluency in English, both written and oral communication. 
• Excellent verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence
• Proven capability to handle challenging situations, a positive attitude with passion and drive.
• Shows aptitude, initiative and follow through, and has strong project management skills. 
• Typically requires a bachelor’s degree and a minimum of 5 years of related experience at the level of senior technician or engineer. Suitable experience and relevant certification credentials may be accepted as an alternative to related degree.

Preferred Qualifications:

• Computer related qualifications and certifications will be viewed favorably, especially in SCCM and related disciplines
• Proficiency in other European languages is desirable but not essential.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0 – 10%

Experience and Education Requirements: (this section should not be modified)

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 8-12 years related experience or Master’s degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience.

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.