Application Support Engineer (GCP & Media Platforms)
Location: Guatemala
Department: Devsu, Engineering
Workplace: remote
Employment Type: full
Description
We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.
This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.
You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.
Responsibilities
- Provide L2/L3 production support for critical media applications
- Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
- Analyze logs, metrics, and traces to identify root causes
- Resolve incidents using runbooks and SOPs, escalating when required
- Partner with Engineering and SRE teams, providing clear technical context
- Support live streaming pipelines and video transcoding workflows
- Diagnose issues related to:
- Stream ingest failures
- Transcoder job errors and performance bottlenecks
- Output quality, latency, and availability
- Participate in on-call rotations, including weekends
- Document incidents, RCAs, corrective and preventive actions
- Continuously improve monitoring, alerting, runbooks, and SOPs
Requirements
Required
- Experience in Application Support, Production Support, or Reliability Engineering roles
- Hands-on experience with Go (code reading and debugging)
- Strong experience with Kubernetes and Google Cloud Platform (GCP)
- Proven experience supporting live streaming and video transcoding workflows
- Experience participating in on-call rotations
- Strong analytical and troubleshooting skills
- Ability to perform effectively during high-pressure incidents
Nice to Have
- Experience in media, broadcast, or streaming platforms
- Familiarity with live event operations
- Experience with Grafana, Prometheus, or similar monitoring tools
- Experience with ServiceNow, PagerDuty, Slack
- Understanding of SRE concepts (SLIs, SLOs, error budgets)
Benefits
At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:
- A stable, long-term contract with opportunities for career growth
- Private health insurance
- A remote-friendly culture that promotes work-life balance
- Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
- Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
- A flexible Paid Time Off (PTO) policy as well as paid holiday days
- Challenging, world-class software projects for clients in the US and LatAm
- Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment
Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say