Senior Key Client Engagement Engineer

Description

• Demonstrate Expert Devo Platform Mastery:  Acquire and apply in-depth knowledge of the Devo Platform architecture, operating as an expert-level user and serving as a key organizational resource.
• Lead Engineering-Focused Client Communication: Represent Engineering in client meetings and manage specialized technical communication beyond standard department scope.
• Champion Customer Advocacy: Act as a strong advocate for customer needs within Engineering meetings, ensuring customer-centric solutions.
• Foster Cross-Departmental Collaboration: Build and maintain strong partnerships with Presales, Customer Success, Professional Services, and Product teams, ensuring clear communication and transparency.
• Drive Cross-Functional Collaboration: Foster and maintain robust partnerships with Presales, Customer Success, Professional Services, Product, and Engineering teams, ensuring seamless communication, alignment, and transparency.
• Bridge Client Needs and Technical Solutions: Leverage a holistic understanding of the Devo Platform to translate complex client business requirements into specific, platform-integrated system solutions and provide crucial technical expertise to projects.

• Educational Background: Bachelor's degree in a technology or science-related field, or equivalent industry experience.
• Technical Experience: Minimum 4 years of experience in a customer-facing technical role, such as professional services implementation, software engineering, solutions engineering, technical account management, or technical project management.
• Data Proficiency: Proven experience in writing queries and working with big data environments. Experience with cybersecurity or enterprise log management products is highly preferred.
• Customer-Facing Skills: Excellent interpersonal and communication skills with a demonstrated ability to build rapport and effectively interact with clients. Proven ability to install and configure technology products for customers/clients.
• Organizational and Time Management Skills: Demonstrated ability to organize, prioritize, and multitask effectively in a fast-paced, dynamic environment to meet deadlines.
• Presentation Skills: Proficient and effective presentation skills.
• Communication Skills: Excellent written and verbal communication skills.
• Results-Oriented Mindset: Goal-oriented, with a pragmatic vision and a lean working methodology.
• Language Proficiency: Professional working proficiency in English.

• Cloud and SaaS Experience: Experience with cloud ecosystems (e.g., AWS, Azure, GCP) and distributed component SaaS platforms.
• Programming Languages: Proficiency in one or more of the following programming languages: Java, C, JavaScript, Python.
• Data Extraction and Parsing: Experience developing regular expressions for data extraction and parsing.
• Security and Log Management Tools: Experience with security information and event management (SIEM) products like Splunk, QRadar, Sentinel,  Chronicle, etc, is highly desirable.
• Data Visualization and Monitoring: Familiarity with data visualization and monitoring tools, such as Power BI, Grafana, Dynatrace, Prometheus, etc.
• AWS Services: Experience with AWS services (S3, EBS, Lambda, CloudTrail, etc).

• Focus on Security and Data Analytics: If you’re passionate about security operations, data analytics, or enterprise-level IT infrastructure, we will offer you a chance to be part of a platform that helps organizations monitor and secure their systems in an increasingly digital world. You will have the opportunity to work with innovative products that solve real-world challenges.
• Career growth: You’ll join a company where we value our people and provide the tremendous opportunities that come with a hyper-growth organization. To grow as a professional our development programs include:
• Company-paid job-related technical certifications.
• Personal development plans based on career paths.
• Full support for internal job movements as part of career development.
• Work-Life Balance: We promote a healthy work-life balance with flexible working conditions, including remote work opportunities.
• Multicultural environment: With offices and clients globally, we offer a chance to work in a multicultural environment, giving our employees international exposure and the opportunity to collaborate across regions.

• Medical health insurance: at Devo, we believe in taking care of not just our employees, but also their families
• Life insurance.
• Meal vouchers, commuting allowance, and childcare vouchers.
• Employee referral program — get a bonus for helping friends get jobs at Devo!
• Employee Stock Option Plan
• Office centrally located in Madrid financial district, featuring a well-stocked kitchen with free coffee, cookies, and fruit every day!
• Gender and diversity initiatives to increase visibility, inclusion and sense of belonging 

Devo does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Don’t meet every single requirement? At Devo we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Devo, diversity and inclusion means more than treating employees well and making them feel welcome. It is a commitment to hiring people who bring different insights because of their unique perspectives, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Devo will always be a place filled with purpose, energy, hard work, thoughtfulness, and respect.

To All Agencies: Please, no phone calls or emails to any employee of Devo outside of the Talent Acquisition team. Devo's policy is to only accept resumes from agencies via the Devo Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Devo and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid