Global Manager, Professional Services Engineering

Description

• Team Leadership & Development:
  • Build, mentor, and lead a global team of Professional Services Engineers, ensuring alignment with Devo’s growth objectives.
  • Foster a culture of innovation, technical excellence, and customer-centricity.
  • Implement scalable onboarding, training, and career development programs for the team.
• Customer Implementation & Deployment Strategy:
  • Own the delivery of Devo’s platform implementations, ensuring projects are executed efficiently and deliver measurable customer value.
  • Establish and optimize best practices for deployment, integration, and customization of Devo’s solutions in customer environments.
  • Drive automation and repeatability in Professional Services Engineering to enhance time-to-value for customers.
• Cross-Functional Collaboration:
  • Partner closely with Sales, Customer Success, Customer Support and Product teams to ensure seamless handoffs and alignment in customer engagements.
  • Provide technical leadership in pre-sales and post-sales conversations to guide customers in architecting optimal solutions.
  • Work with Product & Engineering to provide field feedback and influence product roadmap decisions.
• Operational Excellence & Scalability:
  • Define KPIs and metrics to measure the effectiveness of the Professional Services Engineering team.
  • Implement scalable frameworks, tools, and methodologies for consistent delivery across global engagements.
  • Identify opportunities to enhance delivery efficiency, reduce friction, and improve customer outcomes.

• 3-5+ years of experience in Professional Services, Solutions Architecture, or Technical Consulting, preferably in a SaaS, cybersecurity, or data analytics company.
• 1-3+ years of leadership experience, managing technical delivery teams in a global capacity.
• Deep expertise in SIEM, security analytics, cloud-native architectures, and log management solutions.
• Strong background in customer-facing engagements, technical implementation, and complex solution design.
• Hands-on experience with technologies such as AWS and data ingestion pipelines from cloud and on-prem sources;
• Excellent ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience in developing and implementing scalable professional services delivery models.
• Passion for building high-performing teams and driving measurable business impact.

• Background in SIEM migrations, security operations, or large-scale data ingestion projects.
• Familiarity with DevOps methodologies and automation frameworks.
• Additional experience in Kubernetes, Python, & Terraform are value-added.

Devo does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Don’t meet every single requirement? At Devo we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Devo, diversity and inclusion means more than treating employees well and making them feel welcome. It is a commitment to hiring people who bring different insights because of their unique perspectives, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Devo will always be a place filled with purpose, energy, hard work, thoughtfulness, and respect.

To All Agencies: Please, no phone calls or emails to any employee of Devo outside of the Talent Acquisition team. Devo's policy is to only accept resumes from agencies via the Devo Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Devo and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid