M365 Program Manager

Location: D.C. Metro Area (Hybrid)

Department: ICE SharePoint

M365 Program Manager / Delivery Lead

Location: Hybrid D.C. Metro Area

Position Overview

We are seeking an experienced M365 Program Manager / Delivery Lead to support a large Enterprise Microsoft 365 (M365) program for a key Department of Homeland Security (DHS) component agency. This role will lead a multidisciplinary team responsible for supporting, governing, enhancing, and modernizing a large-scale M365 and Power Platform environment.

The ideal candidate combines strong program and Agile delivery leadership with practical knowledge of Microsoft 365, Power Platform, tenant administration, governance, and application development. This individual will oversee a core team of approximately 15–20 resources, along with periodic surge teams supporting priority initiatives.

The Program Manager / Delivery Lead will also serve as a trusted advisor to agency stakeholders, helping the customer navigate Microsoft platform changes, technical risks, emerging capabilities, mission priorities, and modernization opportunities.

Key Responsibilities

Program & Agile Delivery Leadership

• Lead a multidisciplinary team of approximately 15–20 M365, Power Platform, development, governance, and technical resources, along with periodic surge teams.
• Oversee multiple concurrent application development, modernization, tenant administration, governance, and operational workstreams.
• Manage Agile delivery using Jira, including backlog management, sprint planning, prioritization, dependencies, releases, and delivery reporting.
• Balance planned development with operational support, emerging requirements, and mission-critical priorities.
• Track delivery metrics, risks, dependencies, and commitments while ensuring clear communication with contractor and government leadership.

M365 & Power Platform Leadership

• Maintain strong working knowledge of the Microsoft 365 and Power Platform ecosystems, including SharePoint Online, Teams, OneDrive, Power Apps, Power Automate, Power BI, Dataverse, and related capabilities.
• Provide informed oversight of M365 tenant administration, configuration, governance, security, application development, and platform health.
• Work with technical leads to identify and address technical risks, service issues, governance concerns, and modernization opportunities.
• Ensure appropriate governance, security, lifecycle management, and federal compliance practices are incorporated into M365 and Power Platform solutions.
• Provide sufficient technical leadership to challenge assumptions, facilitate troubleshooting, assess business impact, and communicate recommended courses of action.

Microsoft Roadmap & Customer Leadership

• Proactively monitor the Microsoft 365 roadmap, Message Center, product releases, service changes, and feature deprecations for potential agency impact.
• Coordinate technical impact assessments and response plans for Microsoft-driven changes and emerging requirements.
• Translate Microsoft technology changes and complex technical issues into clear operational and mission impacts for agency leadership.
• Serve as a key contractor interface with government program, technical, and executive stakeholders.
• Lead or support executive briefings, program reviews, roadmap discussions, and technical recommendations.
• Coordinate responses to high-visibility incidents, escalations, and urgent mission or leadership requests, ensuring issues are driven through resolution.

Financial & Contract Management

• Maintain oversight of program financial performance, including labor forecasting, burn rates, staffing plans, cost management, and alignment to contract funding and period-of-performance requirements.
• Develop and maintain resource and financial forecasts, identifying potential variances, funding constraints, or staffing risks early and recommending corrective actions.
• Coordinate with corporate finance, contracts, recruiting, and account leadership to support effective contract execution and workforce planning.
• Manage relationships and delivery coordination with subcontractors and teaming partners, including staffing, performance, financial considerations, and alignment to program priorities.
• Support contract modifications, surge requirements, staffing changes, funding actions, and other contractual activities as required

Account Growth & Practice Support

• Develop a strong understanding of customer priorities and proactively identify opportunities where additional Microsoft capabilities or contractor support could provide value.
• Partner with account and practice leadership to help shape solutions, define scope, develop LOEs/ROMs, and establish technical approaches for new initiatives.
• Support proposals, presentations, RFIs/RFPs, white papers, and other growth activities as needed.
• Contribute reusable solutions, lessons learned, and customer insights to the broader Microsoft Practice.

 

Required Qualifications

• Bachelor's degree required
• 8+ years of relevant professional experience supporting technology programs, enterprise platforms, application development, or IT service delivery.
• Demonstrated experience leading technical teams and multiple concurrent workstreams in complex enterprise environments.
• Strong working knowledge of Microsoft 365 and Power Platform, including enterprise administration, governance, development, and operational considerations.
• Experience managing Agile software development and/or technical delivery using Jira or comparable tools.
• Ability to manage competing priorities across development, operations, incidents, technical debt, and executive-driven requirements.
• Ability to effectively engage technical resources while communicating technical issues, risks, and recommendations to non-technical and executive stakeholders.
• Strong customer-management, executive communication, presentation, facilitation, and written communication skills.
• Must reside in the Washington, DC metropolitan area and be available for customer or contract-site meetings as required, anticipated approximately 1–2 times per month.

Preferred Qualifications

• Experience supporting federal government technology programs, preferably DHS or another large federal agency.
• Microsoft certifications related to M365, Power Platform, Azure, Security, or Microsoft AI/Copilot.
• Experience supporting large enterprise M365 environments with complex governance, security, compliance, and application portfolios.
• Familiarity with federal cybersecurity, records management, accessibility, and compliance requirements.
• Experience with M365/Power Platform governance, application lifecycle management, DevOps, and Microsoft product lifecycle changes.
• Experience supporting solution development, capture, proposals, or organic account growth within a federal consulting environment.
• PMP, Scrum, SAFe, or other relevant project/program management or Agile certification.

 

"Our estimated salary range for this position is $116,000 - $175,000. This presented salary range is not a guarantee of compensation or salary. Offered salary is based on experience, geographic location, and possibly contractual requirements as appropriate to the role. *Salary could fall outside of this range. "