L2 Application Support & Release Engineer

Job Description

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Opened in January 2014, the Bucharest office is constantly expanding.

DB Global Technology develops cutting-edge software applications for the Deutsche Bank’s global operations and represents a platform for highly skilled software engineers. The team members specialize in Software Application Development, IT Architecture, Quality Assurance and Testing, Functional/Business Analysis and Project Management

With client assets of EUR 312 billion globally (as of September 30, 2016), Deutsche Bank Wealth Management is one of the world’s leading global wealth managers. Deutsche Bank Wealth Management offers high net worth clients a broad range of traditional and alternative investment solutions, providing a holistic service for all aspects of Wealth Management.

Within Wealth Management Technology GlobeR (Global Lending Origination, Business Evaluation and Reporting Platform ) is a large-scale global programme aiming to deliver a global workflow, monitoring and reporting application to meet the requirements of Lending & Deposits and Credit Risk Management.

Wealth Management Technology is looking to establish presence in BEX, supporting the GlobeR programme work stream (two Scrum Teams initially).

Come join us and help us build up the Wealth Management Technology Domain within BE.

The L2 Application Support & Release engineer is a member of RTB team (run-the-bank) who helps in steering the production support activities for software applications and works closely with the Development, solution architecture and QA practices to ensure code and design integrity of the fixes (hot fixes, patches). (S)he is a pioneer in following internal DB Best Practices and Governance procedures and working closely with ITAOs and CTB colleagues to ensure traceability and maintainability of all production releases.

We`ll trust you to:

• Provide Level 2 support for technical infrastructure components (e.g. databases, middleware and user interfaces);
•  Provide L2 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform. Remediate incidents/outages pertaining to the platform;
• Estimate time required to implement remediation actions which are under direct control of RTB;
• Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines;
• Ensure appropriate vendor interaction in a multi-vendor environment;
• Conduct incident and problem management activities;
• Conduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues;
• Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement;
• Perform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required);

• Contribute with process/compliance enhancements related to Level 2 support for technical infrastructure components (e.g. databases, middleware and user interfaces);
• Prioritize and steer to problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches). Remediate incidents/outages pertaining to the platform;

Nice to Have:

• Perform release management tasks (raise release tickets and chase for their closure in due time since there represent an audit requirement);
• Contribute to enhancing release management processes where possible (raise release tickets and chase for their closure in due time since there represent an audit requirement).

We`d love you to bring:

• Good knowledge of Oracle database;
• Good knowledge of Rhel OS – linux OS  and Java;
• Shell scripting knowledge;
• Network connectivity troubleshooting;
• Useful: experience with Qliksense;
• Previous experience in and knowledge of ETL / data sourcing techniques;
• Previous experience with Control M, Tomcat / WebLogic/ Apache/ Fabric highly desirable;
• Previous production support experience, with can do mind-set and attitude and hands-on approach;
• Ability to analyse business requirements, defects and propose hot fixes;
• Ability to work on tight schedule;
• Ability to work effectively with senior IT and Business stakeholders;
• Exposure to multiple global locations with various cultures and practices;
• Proficient communication and English language skills (written/verbal);
• Have an understanding of IT project management - planning, delivery, resourcing, expectation management

We`ll offer you:

• Competitive salary package
• Medical care and life insurance
• Extra days off
• The coolest office
• Continuous learning – tech & soft skills (Pluralsight always here to help)
• Our most fun, professional nanny for your kids to spend time with
• Our personal World Class trainer
• Free TNB theater tickets
• Our own music band

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.