Technology Service Analyst - Barcelona/Madrid/Zaragoza

Location: Madrid Paseo Castellana 18, Barcelona, Edificio Mitre

Time Type: Full time

Job Description

Join Deutsche Bank Technology in Spain as a Client Services Manager. Apply ITIL practices to lead incident, change and problem management, ensure regulatory compliance, and deliver accurate reporting to safeguard critical services across the bank’s technology landscape.

Responsibilities

• Manage incidents, changes and problems with a strong focus on restoring service quickly for clients.
• Work with teams to understand client impact and drive actions that prevent issues from happening again.
• Create reports that show service trends, client impact and areas where we can improve.
• Use ITIL practices where helpful to guide processes and support stable and reliable services.
• Ensure that our processes follow regulatory requirements and internal controls that protect our clients.

Skills

• Strong analytical skills and practical experience assessing incidents, changes and problems with clear client impact.
• Proven communication skills and solid experience giving clear, timely updates to support service recovery.
• Demonstrated understanding of regulatory requirements and experience applying controls in daily processes.
• Good working knowledge of ITIL practices and the ability to use them to guide stable service delivery.
• Experience managing user access, creating profiles and assigning roles across key systems is a strong plus.
• Very fluent in English.

 Well-being & Benefits  

• Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health. Benefit from initiatives such as counseling and support in difficult life situations and a culture where you can openly speak about mental health.
• Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. For example, discount in gyms, annual medical check up's, standing desks...
• Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. Benefits vary from different types of paid and unpaid leave, hybrid model of remote working (for some positions …)
• Financially secure: We support you to meet personal financial goals during your active career and for the future. Benefit from meal allowance, pension contribution plans, banking services for employees, flex compensation program...

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.